Duty Manager/ Trưởng ca Lễ tân

ADMINISTRATIVE

1. Ensures that all Reception staff performs duties in accordance with hotel policy.

2. Ensures the efficient operation of all Front Office departments at night.

3. Participates in all staff and training meetings as directed by the Front Office Manager.

OPERATIONAL

6. Conducts briefing with staff regarding VIP’s or group tour arrivals and special events and functions which will occur during the shifts.

7. Provides current information about hotel facilities, services and special events to Front Office staff as required.

8. Provides current information about tourist attraction, restaurants; entertainment facilities and current events in the local area to the Front Office staff as required.

9. Ensures hotel facilities and services are promoted to guests and visitors.

10. Handles guest requests and immediately assists with problems and complaints to create guest satisfaction.

11. Registers any guest or staff problems or complaints shift record for the attention of the Front Office Manager

12. Ensures all credit adjustments and rebates are correctly accounted and recorded on a nightly basis.

13. Ensures all master folios are checked before the end of the shift.

14. Prepares necessary room vouchers and other information for following day’s business.

15. Ensures night audit streams are administered efficiently and correctly according to hotel procedure and policy.

1. Strong result oriented, people management, and leadership skills 

 2. Strong in inter-personality skill and outgoing, friendly 

 3. Strong in English communication skill, and computer literate 

 4. Strong in analytical, problem solving skills, and execution of work 

 5. Good in front office software computer