Duty Manager

Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel
Supports and assists Front Office personnel and all departments at peak periods.
Fully conversant with all hotel emergency procedures.
Provides functional assistance and direction to all departments.
Reports directly to and communicates with the Front Office Manager on all pertinent matters affecting guest service and hotel operations.
Works with superior in the preparation and management of the department’s budget.
Assists FOM in greeting, rooming, and sending off VIP guests.
Takes action with the Property Management Systems (PMS) in emergency situation.
Hand over VIP guest information and pending issues with Guest Experience Manager on duty and follow up properly.
Log security incidents and accidents in accordance with hotel requirements
Checks billing instructions and monitors guest credit
Analyses the rate variance report to ensure rooms revenue control
Monitors appropriate standards of conduct, uniform, hygiene, and appearance of staff.
Prepare welcome cards for VIPs and MAS member guests, ensures them receive special attention.
Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures.
Supervises and directs Reception personnel.
Initiate action to correct a hazardous situation and notify supervisors of potential dangers.
Ensures front line staff complies with FIT marketing techniques and maximize sales.
Inspects front of house and back of house regularly for cleanliness.
Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly.
Promotes inter- hotel sales and in- house facilities.
Responds to guest needs and resolves related problems
Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines and ensure your direct reports do the same.
Works with Superior and Cluster Human Resource Manager to ensure the departmental performance of staff is productive.
Analyses and approves discounts and rebates.
Cooperates, coordinates and communicates with other hotel departments as required.

At least 2 years in the hospitality industry in a similar position in a 5 star, deluxe hotel.
College Degree or above
English- Good level, written & spoken

* Annual health checkup & insurance
* Uniform and duty meal
* Team building activities
* Professional working environment and friendly teammates

Cập nhật gần nhất lúc: 2024-06-20 14:50:04