Duty Manager

GENERAL MISSION
Department Heads and follow up whenever necessary. Handle guest complains.
Represent the management in greeting and seeing off VIP guests, conducting Hotel and rooms inspection regularly during the shift. Bring any outstanding points to the notice of the
Resposible for the night operations of the hotel.
TECHNICAL RESPONSIBILITIES
Ensure correct distribution of morning reports.
To perform end of day closing procedure and initiate back- up process
Detailed check on no shows and next day’s VIP arrivals.
Check on outstanding arrivals and departures upon shift begin and action any outstanding matters.
Allocate VIP rooms / others (depending on occupancy) for the next day according to the procedure.
Oversee the preparation of night reports and check them ensuring correctness.
Monitor on outlets opening early morning and ensure smooth operation.
Ensure at all times that all night personnel is in place as well as acting according to their job descriptions.
After office hours, on weekends and public holidays work on incoming bookings for guests in coordination with Sales and Reservations and ensure prompt distribution.
To ensure that revenue of the day is completely and correctly accounted for and produce the daily flash revenue report for management distribution
HUMAN RESOURCE RESPONSIBILITIES
Complete knowledge of hotel&039;s policies and procedures, rules and regulations.
Complete knowledge of hotel&039;s facilities and services.
Check the appearance, grooming and uniform of staff and make recommendations to rectify and correct such appearance on all staff.
Develop and maintain good employee relations through intelligent interpretation and conscientious application of hotel personnel policies.
REPLACEMENT AND TEMPORARY MISSIONS
Performs any other duties that may be assigned by superiors.

- Preferably experience in international hotel and Opera system using.
- Leadership, Management, Interpersonal, Guest Complaint Handling Skill.
- At least 2 years experience in the similar position, Assistant Front Desk Manager with good background/profile will be considered for interview.
- Excellent in service mind oriented, Excellent time keeping and organisational skills.
- Good command in English.
- Ability to run a team efficiently, knowing how to deal with staffs/ customers professionally, good in guest complaint handling.
- Graduated from College/University and/or with similar working experience in 04- 05 star Hotel/Resorts.
- Office computer literacy.

- Year end Bonus, KPI Bonus.
- Pre- Opening Allowance ( when open, Service charge Bonus will apply )
- Social- Health Insurance per labor law.
- Meal Allowance on duty (03 meals per day if stay at staffhouse).
- Telephone allowance (depend on positions)
- Employee of the Month / Quarter / Year Award.
- Free Accommodation at nice, modern and comfortable staff house.
- Excellent opportunities for Career Development with Accor Group as it is 1 in Asia & Vietnam in term of number of managed properties
- On board Travel expense support.
- Uniform.
- Can enjoy Fitness facilities at staffhouse daily
- Free to attend English Courses at the Hotels to improve your communication skill.
- Special discount with Accor property after 06 months of employment
- 05 working days or 40 hrs per week.
- Birthday Celebration.
- International working environment with many Expatriates
- Year End Party.
Accorhotels group has around 4300 hotels over the world in 100 countries
In Vietnam, Accor has 25 hotels from The North to the South, in 2019 we open 10 more hotels in Vietnam.
ACCORHOTELS OPEN 1 HOTEL EVERY 33 HOURS WORLDWIDE.

Cập nhật gần nhất lúc: 2024-07-17 13:05:03