DUTY MANAGER

 To assist the FOM in organizing, directing and coordinating the activities of the Front Office in ensuring a smooth operation at the Front Desk.
 Participate in the formulation of the operation plan.
 Co- ordinate with S&M on apartment status to maximize occupancy and revenue.
 Manage, motivate and develop the operations team in order to effectively achieve the objectives.
 To conduct regular inspection tours of the entire facility for appearance, safety, staffing, security and maintenance.
 Actively participate in all other works assigned to achieve thebest result.
by the company. To observe service behaviors of staff and ensure that all uniformed staff are properly attired and groomed, ( each wearing a nametag)
 To supervise all personnel in the Front Office and ensure that the staff adhere to all policies established
 Contribute to receive guest feedback forms to meet 20% of all departures.
 Work closely with other departments to achieve/maximize guest .
 Prepare Front Office reports and other reports assgined by FOM
 Oversee the development and implementation of creative plans/programs that anticipate and meet guest needs and interests.
 Contribute to ‘Fraser experience’.
 Protect the welfare and interest of guests and ensure the safekeeping of the property.
 Monitor on stationery order to maintain the adequacy of all items.
 Manage individual portfolio assigned to maximize guest satisfaction.
 Contribute to increase customer satisfaction level and the ratio of compliments against complaints.
 Plan and oversee all front of house and guest service processes from the arrival of guests to their departure in order to ensure the meeting of guest needs.

Good customer service skills, outgoing & friendly
At least 2 years related work experience in the guest services, front desk, or related professional area.
Excellent skills in English oral & written
Ability to work independently, teamwork spirts, self- motivated & enthusiastic
Well- groomed & paying attention to details , good work ethics.

- Uniform provided by Hotel
- Meal on duty
- Social Insurance, Health Insurance and Accident Insurance as per law.
- Bonus and Training development career.
- Salary + service charge (Competitive remuneration package)
- Accident 24/7 Insurance
- Other benefits following Property policy & Vietnam labor law

Cập nhật gần nhất lúc: 2024-07-28 03:55:02