Duty Manager/Korean Speaking Duty Manager

Summary Of Responsibilities
The main responsibilities and tasks of this position are as listed below, but not limited to these:
• Provide department orientation and training of the hotel service standards, procedures and programs
• Ensure safety, health, security and loss control policies and procedures at the desk are in compliance
• Responsible to enhance skills of associate in various aspects of operations by constantly monitoring their performance levels
• Liaison between Front Office departments and rest of the hotel for effective guest experience
• Conduct Night Audit process for the hotel
• Ensure guest arrival and departure procedures are completed as defined in the hotels’ standards and operating procedures and LQA standards
• Be involved in the arrival, rooming, and departure of key/VIP guests
• Handle guest feedback and determine appropriate actions to ensure its meets or exceed guests’ expectations
• Presence in the Front Office and lobby area at critical guest flow time
• Associate management at the Front Desk including rostering, performance management, OJT training, developing, counselling, guiding, discipline, feedback, evaluate and supporting associates at the desks
• Lead the Front Office team to personalize the guest arrival/departure experience
• Support individual team members to achieve personal & professional goals
• Conduct daily briefings presenting business issues and hotel information
• Co- ordinate full house activities, handle pledge relocates by sending and welcoming guests back
• Control availability of rooms and action accordingly
• Vigilant in regard to in- house credit matters and act upon any discrepancies
• Provide management presence by assisting associates in handling feedback

• Read, write, speak English fluently
• People oriented
• Interpersonal skills to deal with guests and associates issues
• Energetic with a positive attitude
• Technical knowledge of Front Office operations
• Able to sensitivity and discretion in supporting guest needs
• Detail- oriented, organized and very flexible with working extended hours
• Speak English and Korean fluently (for Korean Speaking Duty Manager)
• Well- groomed with leadership quality
• Minimum 3 years hotel front office experience and 1 year supervisory or management experience
• Able to work under pressure and independently

As per Company Policy

Cập nhật gần nhất lúc: 2023-11-17 02:20:27