Overview:
As an E- commerce Executive at Dragon Trails Travel Adventures, you will be responsible for managing and optimizing our online sales channels and platforms to drive revenue growth and enhance the digital customer experience. You will play a key role in expanding our online presence, maximizing sales opportunities, and ensuring seamless transactions for our customers.
Responsibilities:
Manage and maintain Dragon Trails Travel Adventures&039; e- commerce platforms, including the website, online booking system, and third- party marketplaces.
Analyze website performance, sales data, and customer behavior using analytics tools to identify trends, opportunities, and areas for improvement.
Monitor and respond to customer inquiries, feedback, and reviews received through online channels, providing timely and helpful assistance to enhance the customer experience.
Optimize product listings, descriptions, and images to maximize visibility and appeal to target audiences, ensuring accurate and up- to- date information.
Coordinate with cross- functional teams, including sales, operations, and IT, to ensure alignment and integration of e- commerce initiatives with overall business objectives.
Implement digital marketing strategies to drive traffic to the website, increase conversion rates, and generate sales leads through channels such as SEO, SEM, email marketing, and social media.
Manage online inventory, pricing, and discounts, ensuring accurate and competitive pricing across all products and destinations.
Collaborate with the marketing team to develop and execute promotional campaigns, special offers, and targeted marketing initiatives to boost online sales and customer engagement.
Stay updated on industry trends, technological advancements, and best practices in e- commerce and online travel sales, incorporating relevant innovations into Dragon Trails Travel Adventures&039; digital strategy.
Contribute to the development of long- term e- commerce strategies and initiatives to support Dragon Trails Travel Adventures&039; growth and expansion in the online travel market.