E-Commerce Supervisor

Commercial Planning & Execution

Forecast and analyze sales trends to identify opportunities for growth andimprovement.
Develop and implement the online trading strategy, aligned with overall business goals.
Manage the product range, pricing, and promotions to maximize sales and profitmargins.
Collaborate with category and merchandising teams to ensure the right product mix isfeatured online.

Website Merchandising

Ensure accurate and appealing assets
Optimize the online web/ layout, navigation, and product placement to improveconversion rates.

Data Analysis & Performance Monitoring

Provide regular performance reports and recommendations to senior management.
Use analytics tools to identify customer behavior patterns and develop actionableinsights.
Regularly monitor KPIs, including sales, traffic, conversion rates, and average ordervalue (AOV).

Customer Experience Optimization

Manage customer feedback and use insights to implement continuous improvements.
Ensure online web & applications are fully functional, user- friendly, and mobileoptimized.

Collaboration & Stakeholder Management

Communicate trading performance and key opportunities to stakeholders.
Partner with marketing, logistics, and product teams to ensure seamless integration ofonline operations with broader business initiatives.
Align with digital marketing efforts to drive traffic through SEO, paid media, emailcampaigns, and social media.

Criteria:

Proven ability to drive online sales and deliver commercial results.
Proficiency in web analytics tools (e.g., Google Analytics) and e- commerce platforms(e.g., Shopee, TikTok, Lazada).
Good communication in English (both written and spoken)
Strong analytical and problem- solving skills, with experience in data- driven decisionmaking.
Innovative approach to solving challenges and maximizing opportunities.
Commercially driven with a customer- centric mindset.
5+ years of experience in e- commerce or online trading, preferably in a retailenvironment.
Highly organized, able to manage multiple priorities in a fast- paced environment.
Excellent communication and team collaboration abilities.
Bachelor’s degree in Business, Marketing, or a related field.

KPI:

Net Revenue, Net Profit against targets.
Good performance store point (Marketplace)
Healthy stock days

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Cập nhật gần nhất lúc: 2025-10-21 11:40:03