EAM/EXECUTIVE ASSISTANT MANAGER

To ensure that guest satisfaction is maintained at the highest level possible and to coordinate with all HOD’s to ensure the consistency of this and to maintain and improve performance where necessary.
To follow the GM’s guidance and directions concerning all operational matters.
To work with the Accounting Department to ensure accurate reports and Profit & Loss are delivered monthly to the General Manager.
Ensure all statistics of the hotel are gathered, collated, monitored and reviewed regularly.
Assist the GM in all operational matters of the hotel including weekly task list discussion and follow up with HOD’s.
To cooperate with the hotel trade union and ensure the relationship between the employer and the employee is in conformity with trade union code, labor regulations and the collective labor agreement of the hotel in conjunction with the HR department.
Follow Special Projects as assigned by the GM on a case by case basis.
Must be constantly aware of the hotel occupancy, groups, VIPs and F&B bookings for the present and coming days; ensuring adequate staffing and highlighting any potential issues to the GM.
To monitor precisely the appearance and attitude of all staff and ensure all grooming of staff and welcoming of guests is according to standard.
Ensure excellent customer relations at all times. Deal with guests personally and ensure that any complaints are handled effectively in conjunction with Guest Relations.
Responsible for the overall presentation of rooms and public areas in line with the hotels luxury 5 star standard in conjunction with Housekeeping.
Analyze monthly the assets, goods and stock taking results together with Chief Accountant, Food and Beverage Manager, Executive Chef and other Department Heads.

- Must be computer proficient, have the ability to communicate in English both verbally and in writing and be able to communicate effectively at all levels.
- At least 6 years operational experience in handling various functions of a 4 or 5 star hotel. Previous Front Office, Guest Relations and Housekeeping experience preferred.
- Must be able to work independently with little supervision once given directions, as well as have the ability to consider, evaluate and make sound decisions regarding operational related matters.

- Professional and International working environment
- Opportunities working at other Accor hotels /resorts in Vietnam and other countries
- Social insurance according to law
- Competitive salary
- Other benefits as company rule

Cập nhật gần nhất lúc: 2025-06-28 05:25:03