Ecommerce Cum Reservation Manager

• Close coordination with Marcom for contents and other promotional campaigns, materials in all channels.
• Ensure rate parity among OTA channels
• Review daily no show and cancelled reservations and processes charges according to hotel’s cancellation policy
• Manage OTAs listing, surveys and follow/participate in the latest promotions.
• Manage rate, room inventory changes and ensure maximum profitability.
• Daily management of hotel online presence on various Online Travel Agent websites
• Do market survey, analyze competitors and follow/participate in the promotions of OTA
• Handle daily correspondences, respond to inquiries and review/monitor the daily reservations
• Perform all other functions as maybe required by the DOSM or GM
• Assist with room viewing as and when required
• Process all cancellations and modifications and promptly relays this information to the front desk
• Assist sales department with any request pertaining to room reservation including create reservation in PMS
• Prepare weekly report, channels monthly performance reports etc
• Manage promotion on hotel booking engine from time to time
• Sort out any issues that may arise with bookings or reservations
• Ensure that all FIT bookings are dealt with, following correct procedure, rate codes and proper business source code selection
• Drives web traffic/sales, growth of e-Commerce applications via targeted online campaigns and retention strategies, with high level of customer acquisition and conversion
• Open and close the availability as and when required of hotel in all OTA channels and hotel website
• Monitor and coordinates group reservation activity with the Sales Department
• Review room blocking for Long Stay, Special group request etc
•Monitor the hotel’s e-commerce strategies that are being implemented
• Coordinate with Front Office team with all reservation special request, repeats guest, VIP guest and ensure special note from guest fulfill within hotel scope and handling them well

Experience
• Minimum of three (3) years in similar capacity
• Familiar with sales and marketing activities as well as hotel operations in general
Skills and Knowledge
• Proficient system use: Online Travel Agents Extranet, Channel Manager and PMS
• Developed analytical and problem solving skills;
• Logical thinking and interest working with figures as well as statistics
• Knowledge in Revenue management is an advantage
• Computer literate and highly familiar with E-commerce
• Microsoft Office (Excel – Intermediate, Word, Power Point, Outlook – Basic)
Education or Qualification:
• Completion of degree in Hotel/Business Management, Marketing or equivalent

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Cập nhật gần nhất lúc: 2022-05-21 18:42:03