Ecommerce Executive (Beauty & Personal Care)

Responsibilities:
Monitor day by day sales performance:

Track and analysis the market information & competitor dynamics to provide the necessary tactics
Perform pricing and develop promotional campaigns to generate sales.
Conduct, execute the business plan to achieve the sales target and prepare sales forecast for each product in all sales channel
Perform inventory & sales channel management
Coordinate and work with other departments (Supply Chain, Product team, MKT, Brand team,…) for smooth running of sales operation
Coordinate with MKT to implement marketing campaign, optimize impression, and regulate marketing budget

Customer Operation (CO) tasks:

Provide product information, payment options, and promotional details to guide customers during the purchasing process.
Resolve issues related to defective products, incorrect orders, or refund requests in line with return and warranty policies.
Assist customers in tracking the status of their orders, deliveries, and addressing any shipping- related issues.
Collect and respond to customer reviews and feedback to improve services and products
Respond to inquiries via live chat, email, phone, and social media about products, orders.

3 . Conduct market research: initiate & propose new product ideas, identify new markets to enter and occupy market share and responsible for developing & executing launching plans.
Prepare sales report & analysis: (result- oriented) by week, month and quarter.
Perform other tasks or projects as assigned by the leader/ manager.
Location: 555 3/2 Street, 8 Ward, District 10, Ho Chi Minh City.
Working time: 8:30 AM to 5:30 PM (Monday – Saturday Morning).

Compulsory:

English is a must (at least 550 TOEIC);
6 months’ experience in a similar role in E- commerce;
knowledge about the American market or SEO/ keywords;
Proficient in Microsoft Office;
University bachelor’s degree (or upcoming graduation) in Economics, Business Administration, Marketing or Finance;
Great sense of integrity, responsibility and urgency;
Have logical thinking and strong problem- solving skills;
Preferably working experience in e- commerce;
Must be team- oriented and self- motivated;

As a big plus if:
A passion or experience in the beauty & personal care industry.

Laptop, Chế độ bảo hiểm, Phụ cấp, Đồng phục, Chế độ thưởng, Đào tạo, Tăng lương, Công tác phí, Nghỉ phép năm

Cập nhật gần nhất lúc: 2024-09-26 12:05:02