Ecommerce Executive (Beauty & Personal Care)

Responsibilities:
Monitor day by day sales performance:

Conduct, execute the business plan to achieve the sales target and prepare sales forecast for each product in all sales channel
Perform inventory & sales channel management
Coordinate and work with other departments (Supply Chain, Product team, MKT, Brand team,...) for smooth running of sales operation
Coordinate with MKT to implement marketing campaign, optimize impression, and regulate marketing budget
Track and analysis the market information & competitor dynamics to provide the necessary tactics
Perform pricing and develop promotional campaigns to generate sales.

Customer Operation (CO) tasks

Respond to inquiries via live chat, email, phone, and social media about products, orders.
Provide product information, payment options, and promotional details to guide customers during the purchasing process.
Assist customers in tracking the status of their orders, deliveries, and addressing any shipping- related issues.
Collect and respond to customer reviews and feedback to improve services and products
Resolve issues related to defective products, incorrect orders, or refund requests in line with return and warranty policies.

Compulsory:

knowledge about the American market or SEO/ keywords;
Must be team- oriented and self- motivated;
Preferably working experience in e- commerce;
University bachelor’s degree (or upcoming graduation) in Economics, Business Administration, Marketing or Finance;
Have logical thinking and strong problem- solving skills;
Great sense of integrity, responsibility and urgency;
English is a must (at least 550 TOEIC);
Proficient in Microsoft Office;
6 months’ experience in a similar role in E- commerce;

As a big plus if:
A passion or experience in the beauty & personal care industry.

Provide working devices, parking fee allowance (if any).
Insurance will be paid according to company policy;
13th- month salary, annual performance review;
Competitive income range includes Salary and KPI;

Cập nhật gần nhất lúc: 2024-09-27 13:25:04