Ecommerce Quality Evaluator N1/N2 ( Salary From 30M )

• Maintain strong program knowledge base; basic understanding of client products, services and/or program strategies
• Support management focus on review of key drivers, metrics and operational processes (including Training) that drive Balanced Scorecards and count
• Meet departmental productivity requirements (e.g. number of calls monitored per month, number of emails evaluated, etc.) and reports results of evaluations to appropriate Business stakeholders (Quality Leadership, Delivery Team, Client, Account Management, and Resource Unit partners)
• Participate in quality task forces with Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners); complete phone time to keep current on programs (as applicable)
• Contribute to maintaining forms and legends documents
• Monitors, evaluates and / or audits a sampling of inbound and/or outbound calls and other contact methods including chat and email
• Participate in calibration sessions/call listening sessions with Quality staff, Delivery, and clients to ensure scoring consistency and best practices
• Participate in internal quality audits (e.g. periodic audits of existing processes to determine process control and efficiencies) designed to improve overall contact quality and recommend changes
profitability goals

• Associate or bachelor’s Degree in related field from a four- year college or university with two to four years of relevant experience preferred

• Strong attention to detail.

• Self- starter, sense of urgency and works well under pressure.

• Demonstrated ability to multi- task and meet timelines o deliverables.

• Proficient in Microsoft Office.

• Strong communication skills, both written and verbal.

Receive 100% salary during the 2- month probationary period.
Annual health check- ups.
13th month salary.
14 days of annual leave.
Eligible for 24/7 accident insurance.
International, modern, and professional working environment.
Work hours are finalized at the beginning and end of the month, salary is paid at the end of the month.
Income from 30 million VND

Cập nhật gần nhất lúc: 2026-02-14 18:50:03