Ecommerce Specialist Assistant Manager

The Ecommerce Specialist will be in charge of ecommerce website operation, feature enhancement, monitoring business KPI and supporting digital marketing related jobs.
1. Ecommerce website operation
· Coordinate with internal and external resources to ensure the system is up and running on 24/7 basis
· Be a main contact point for any issues related to ecommerce business such as: pricing/stock issue, delivery issues, etc.
· Manage 3rd party vendors and their integration (Payment gateway, SMS gateway, Trade-In, Installment, Live chat, etc.)
2. Feature enhancement
· Follow up global enhancements guided by HQ and local enhancements requested by the local team in Vietnam
· Make sure enhancements are communicated properly with the teams
· Manage and monitor development and deployment timelines
· Be open to listen to complaints about the system, process and make them become enhancements to satisfy internal teams and end customer shopping experience.
3. Monitor business KPI and support digital marketing related jobs
· Use analytic tools (Tableau, Google Analytics) to keep track KPI and find out insights from data
· Monitor microsite, EDM performances and make sure they’re friendly with search engines
· Make ad-hoc reports to measure conversion rates, CS agent performance, etc.