Educational Planner (Ep)

Job Purpose: Handling programmes consultation, sales and customer care activities
Reports To: Relationship Manager (RM)/ Relationship Supervisor (RS) / Centre Manager (CM)
Working Relationships: Coordinate and support relevant departments
Direct Subordinates: N/A
Department: English Language Training (ELT)
+ Internal: ELT, ADM, Academic, MRK, ACC
+ External: Customers and students
Responsibility:
- Maintaining positive & sustainable relationships with current ILA customers (parents & students) for re- enrolments.
- Generating new relationships with potential customers (new enrolment)
- Identifying opportunities for greater profits from current customers.
- Being the all- in- one contact point for customers to contact as well as handling all queries / problems / issues to increase customers satisfaction.
- Being in charge of all activities related to their customers in ILA to ensure that they receive high quality services and values from ILA
- Other tasks related to their sales & care activities in their centres assigned by RM/RS/CM.

- Proven experience/knowledge and high interest as a Client Relationship oriented person.
- Excellent communication skills.
- Attitude for fostering positive relationships with current customers and new customers.
- Teamwork and collaboration oriented.
- Sales experience/sales- driven, customer experience/customer service- oriented and proactively sales result- oriented mindsets are required.
- Problem- solving skills & attitude.

- BA or equivalent degree.
- Fluently in English.

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Cập nhật gần nhất lúc: 2024-07-23 19:25:02