Electronics Technical Support Team Leader (Automotive)

Cartrack is a world- leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for a Mechatronics Technical Support Team Lead to join our team. Our teams are collaborative, vibrant and fast- growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.
Responsibility:
Operations/Technical:

Recommend enhancements to improve systems performance
Collaborate with Asia regional team to drive the operational plan, oversees day- to- day operation activities such as manpower integration and contingency management of automotive device
Inventory controlling; Review and approve all vendor services and its related cost ensuring cost are being properly managed.
Monitor the health status of all products and prioritize the repair process when required

Customer facing and technical support:

Analyze and identify industry trends and customers need and provide feedback to improve the feasibility of new product development
Establish end- to- end service delivery for projects
Managing and solving technical issues faced by customers

Leadership:

Oversee installation technician team (fitment technician- must; software, hardware, embedded engineer- nice to have)
Lead the control room in long- term
Provide products and systems training to internal employees (especially installation technician team) and customers when required

Requirement:

Willingness to visit customer sites and undertake business trips
Experience in M&E/Automotive/System Integrator (SI)/IoT/Electronics, or Mechatronics industries.
Bachelor&039;s degree in engineering with a strong background in electronics/mechatronics/automation or relevant field.
Familiarity with SaaS platforms and IoT is a plus.
A valid car driving license is a plus.
Technical support and troubleshooting experience.
Excellent English and Vietnamese communication skills to work effectively with regional and local stakeholders, across departments and with clients.
Electronics or Mechatronics experience is essential (in automotive/car sector is a huge plus)

Chế độ bảo hiểm, Du Lịch, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương

Cập nhật gần nhất lúc: 2024-10-23 21:30:02