Customer experience
Plan and ensure your students follow their optimal study habits in accordance with the Wall Street English Method and support students to book classes when needed.
Keep your students engaged and progressing with Wall Street English by helping them remove their limiting beliefs and by overcoming objections and complaints as necessary.
Ensure your students are happy with their classes, learning progress and learning environment by soliciting and acting on feedback.
Provide regular follow- up to your students both in person and over the phone and enter into the CRM system.
Meet your students at pre- defined touchpoints according to the CFP throughout their WSE journey to coach, motivate and show them their progress so they never give up on their studies and goals. Thereafter enter all relevant information into the CRM system.
Develop and maintain a close relationship and high level of trust with your students (including employee students and students at home center) from the beginning of their contract and until their graduation.
Identify and communicate to the Head of Teaching the types of classes that are relevant to your students’ interests and needs and be the voice of the student to ensure there are enough of them for them to join.
Proactively “wow” your students by providing additional value by understanding your students’ delighters and taking actions.
Create a fun, 100% English learning environment.
Booking & Schedule Optimization
Work closely with Coaches to book all classes and appointments for your assigned students both face to face and on the phone
Maintain an efficient class schedule by identifying opportunities to optimize the schedule
Contact with the students’ Coach to provide updates on their study progress and enter into the CRM system
Follow- up the booking of assigned students and provide feedback and appropriate study advice in accordance with the WSE Method
Academic Support
Provide practice and review of the target language during the End of Level Review session
Follow your students’ progress KPIs closely, identify early warning signals of possible study issues and proactively execute strategies to improve your students’ learning progress
Deliver workshops and clubs to help students improve their English and help maintain a vibrant center atmosphere
Work closely with your students to understand and update their goals, needs and weaknesses in language learning and support as necessary
Coach and provide feedback to students during their Multimedia Study in the Speaking Centre
Collaborate with CCXM in home center and Teachers to follow up on your students’ class feedback and ensure that your students’ weaknesses are being improved in case requested by Teachers
Be responsible for the learning success of your cohort of students, provide advice on how to study according to the Wall Street English method to ensure they reach their language learning goals
Event Coordination in home center
Handle guest registration for sales & marketing events
Assist with center decoration for events
Support the event coordination between center and Head Office as assigned by the CCXM at home center
Manage event signage in the center in accordance with Marketing
