English-Speaking Billing Clerk - Night Shift

What is “debt settlement”?
- Debt settlement is the process of negotiating with creditors to reduce the total amount owed. It’s typically used by consumers who are experiencing financial hardship and can’t keep up with minimum payments. Rather than paying the full balance, the goal is to reach an agreement to pay a reduced lump sum or structured payments.

DEFINITION OF THE BILLING CLERK POSITION:

The role of the Billing Clerks is to act as a liaison, supporting customers throughout the payment process with information regarding their accounts, figures, documentation, and other related matters.
After the customer signs the contract to join the program, the company will assist in creating an account to ensure savings and payments are made according to the plan established by the company.
Please note that this department supports customers in making payments as part of the debt forgiveness/reduction offer agreed upon between the customer and the bank. This is NOT a debt collection or handling department.

JOB RESPONSIBILITIES:

Client Protection: Ensure that clients’ settlement agreements are honored by creditors and take necessary steps to protect their agreements.
Settlement Disputes: Handle dishonored settlements by negotiating with creditors and disputing unfair cancellations.
Creditor Follow- ups: Regularly check with creditors on pending or missed payments to prevent settlement voids.
Settlement Monitoring: Ensure client settlements remain in good standing by proactively following up on payments.
Working hours: 21:30- 06:30, 22:30- 07:30, 23:30- 08:30, 5 days/ week (working by US business hours).
Perform additional duties as assigned by management to support departmental and organizational goals.
Payment Issue Resolution: Identify and resolve any payment- related issues that may impact the settlement process.
Creditor Payment Coordination: Call creditors to confirm, schedule, and execute settlement payments.

Proficient in Microsoft Office.
Proficiency in meticulous attention and focus on every detail.
Ability to calculate quickly and accurately.
Fluency in English, with an IELTS score of 6.5 or higher or equivalent certificates/degrees (mandatory requirement) as the working market is 100% US, work with partners and banks in the US.
Preference will be given to candidates with experience working at Banks/Financial Institutions and a solid understanding of payment processes.
No experience required, training will be provided at the start of the job.
Strong problem- solving and communication skills.
Ability to thrive in a high- pressure environment and work effectively both independently and in a team.
Graduated from a College/University or higher, preferably in the following majors: Finance, Banking, Accounting, International Business, Commerce, etc.

Receive comprehensive training on company processes before starting work- continuous supervision and guidance from management until proficiency is achieved.
Separate resting area during lunch break.
High salaries for high performance, Official Salary: 16.000.000 VND + Bonus.
Working environment: young, dynamic, productive & speed- focused with various departments and over 60 employees.
Work in a foreign- friendly and professional environment.
Full participation in social insurance according to government regulations.
Annual regular health check- ups.
Training on software usage such as CRM, ZOOM as required by the company.
Competitive salary commensurate with capabilities. Fair evaluation and opportunities for career advancement.
The company provides all the necessary work equipment.
Access to a pantry with free tea, snacks, coffee, noodles, etc., daily. Microwave, refrigerator, hot and cold water dispenser with a view of the city.
Team building activities and a 13th- month salary based on the company&039;s business performance.
JOB DETAILS:
Employment type: Full- time (Night shift) at the company, remote/hybrid working are not accepted.
Industry: Financial services in the US market (No insurance, No lending).
Working hours: 21:30- 06:30, 22:30- 07:30, 23:30- 08:30, 5 days/ week (working by US business hours).
Location: 60/15 Ly Chinh Thang Street, District 3, HCM City.
Join our dynamic team and be part of an organization dedicated to delivering exceptional service and support to our valued clients across the United States. Apply now and embark on a rewarding career journey with Outsource Solutions!

Cập nhật gần nhất lúc: 2025-11-19 18:35:02