What is “debt settlement”?
Debt settlement is the process of negotiating with creditors to reduce the total amount owed. It’s typically used by consumers who are experiencing financial hardship and can’t keep up with minimum payments. Rather than paying the full balance, the goal is to reach an agreement to pay a reduced lump sum or structured payments.
JOB RESPONSIBILITIES:
Resolve client complaints and inquiries within the designated scope.
Advise on the best solutions to address customer issues. Monitor, collect, upload, and process documents provided by customers.
Handle emails/calls from customers and company partners.
Conduct customer care calls to customers. Guide and assist customers in understanding the terms and conditions when participating in the company&039;s service.
Act as a liaison between clients and various internal departments, ensuring seamless communication and resolution of client issues. Adhere to company procedures, guidelines, policies, and cultural standards, maintaining a high level of professionalism in all interactions.
Perform additional duties as assigned by management to support departmental and organizational goals.
REQUIREMENTS:
Proficiency in meticulous attention and focus on every detail.
Good communication and negotiation skills.
Fluency in English, accent US (work with customers/partners and banks in the US, work with English 100%, IELTS 7.5 or above/equivalent, speaking skill 7.0 or above). Preference given to candidates who are international students from English- speaking countries or have previously lived in the US/UK.
Good health condition, and able to work night shifts.
Proficient in Microsoft Office.
Proficient in time management, task progress management, and tight team management in a high- pressure environment.
Ability to thrive in a high- pressure environment and work effectively both independently and in a team.
Minimum 2 years of experience in Customer Service Specialist/Customer Care Specialist/Customer Relationship Specialist/Processor Representative positions or related positions.
Preference will be given to candidates who:
+ Can start working immediately, attend interviews, and start work promptly.
+ Have previous experience working in banks/financial organizations and possess a solid understanding of customer service practices.
+ Have previously worked with US banks.
WE CAN OFFER:
High salaries for high performance
; Official Salary:
000 VND + Bonus.
Work in a foreign- friendly and professional environment.
Team building activities and a 13th- month salary based on the company&039;s business performance.
Working environment: young, dynamic, productive & speed- focused with various departments and over 60 employees.
Training on software usage such as CRM, ZOOM as required by the company.
Separate resting area during lunch break.
Receive comprehensive training on company processes before starting work- continuous supervision and guidance from management until proficiency is achieved.
Competitive salary commensurate with capabilities. Fair evaluation and opportunities for career advancement.
The company provides all the necessary work equipment.
Annual regular health check- ups.
Full participation in social insurance according to government regulations.
Access to a pantry with free tea, snacks, coffee, noodles, etc., daily. Microwave, refrigerator, hot and cold water dispenser with a view of the city.
JOB DETAILS:
Industry: Financial services in the US market (No insurance, No lending).
Employment type: Full- time (Night shift) at the office, remote/hybrid working are not accepted.
Working hours: 21:00- 6:00, 22:30- 07:30 or 23:30- 8:30, 5 days/ week (working by US business hours).
Location: 60/15 Ly Chinh Thang Street, District 3, HCM City.
Join our dynamic team and be part of an organization dedicated to delivering exceptional service and support to our valued clients across the United States. Apply now and embark on a rewarding career journey with Outsource Solutions!
