Outsource Solutions is a service company based in Vietnam with its main office in the United States, specializing in providing consulting and debt settlement services to thousands of clients in the United States who are looking to restart their finances. We offer 100% service to the US market with NO activities in Vietnam. We are NOT involved in real estate, insurance, multilevel marketing, or lending activities.
We pride ourselves on delivering exceptional service to our clients while ensuring our employees experience a professional work environment with comprehensive benefits, including adherence to legal labor rights compliance in Vietnam, encompassing social insurance, holidays, leave, travel, health check- ups, and more.
JOB RESPONSIBILITIES:
Resolve client complaints and inquiries within the designated scope.
Advise on the best solutions to address customer issues. Monitor, collect, upload, and process documents provided by customers.
Act as a liaison between clients and various internal departments, ensuring seamless communication and resolution of client issues. Adhere to company procedures, guidelines, policies, and cultural standards, maintaining a high level of professionalism in all interactions.
Conduct customer care calls to customers. Guide and assist customers in understanding the terms and conditions when participating in the company&039;s service.
Perform additional duties as assigned by management to support departmental and organizational goals.
Handle emails/calls from customers and company partners.
REQUIREMENTS:
Ability to thrive in a high- pressure environment and work effectively both independently and in a team.
Minimum 2 years of experience in Customer Service Specialist/Customer Care Specialist/Customer Relationship Specialist/Processor Representative positions or related positions.
Good health condition, and able to work night shifts.
Proficient in Microsoft Office.
Fluency in English (work with customers/partners and banks in the US, work with English 100%, IELTS 7.0 or above/equivalent). Preference given to candidates who are international students from English- speaking countries or have previously lived in the US/UK.
Good communication and negotiation skills.
Proficient in time management, task progress management, and tight team management in a high- pressure environment.
Proficiency in meticulous attention and focus on every detail.
Preference will be given to candidates who:
+ Have previously worked with US banks.
+ Have previous experience working in banks/financial organizations and possess a solid understanding of customer service practices.
+ Can start working immediately, attend interviews, and start work promptly.
WE CAN OFFER:
Separate resting area during lunch break.
Access to a pantry with free tea, snacks, coffee, noodles, etc., daily. Microwave, refrigerator, hot and cold water dispenser with a view of the city.
Team building activities and a 13th- month salary based on the company&039;s business performance.
The company provides all the necessary work equipment.
Work in a foreign- friendly and professional environment.
Training on software usage such as CRM, ZOOM as required by the company.
Working environment: young, dynamic, productive & speed- focused with various departments and over 60 employees.
Full participation in social insurance according to government regulations.
Annual regular health check- ups.
High salaries for high performance; Official Salary: 22.000.000 VND + Bonus.
Competitive salary commensurate with capabilities. Fair evaluation and opportunities for career advancement.
Receive comprehensive training on company processes before starting work- continuous supervision and guidance from management until proficiency is achieved.
JOB DETAILS:
Industry: Financial services in the US market (No insurance, No lending).
Working hours: 21:00- 6:00, 22:30- 07:30 or 23:30- 8:30, 5 days/ week (working by US business hours).
Location: 60/15 Ly Chinh Thang Street, District 3, HCM City.
Employment type: Full- time (Night shift) at the office, remote/hybrid working are not accepted.
Join our dynamic team and be part of an organization dedicated to delivering exceptional service and support to our valued clients across the United States. Apply now and embark on a rewarding career journey with Outsource Solutions!
