ENGLISH-SPEAKING CUSTOMER SERVICE SPECIALIST (US Market/Night Shift At The Office)

If you are looking for a stable workplace with abundant learning and development opportunities, Outsource Solutions is the ideal choice to accompany you on your career journey.

Outsource Solutions is a service company specializing in assisting clients in finding the right partners to build, operate, and manage projects according to their specific requirements at a reasonable cost. We are committed to delivering optimal solutions that help clients save time and resources while ensuring the highest operational efficiency.

With a customer- centric approach, Outsource Solutions continuously enhances the quality of our services to provide the best possible experience. At the same time, we foster a professional, transparent, and equitable working environment where every employee is valued and given opportunities for growth.

Website: https://outsourcesolutions.vn/

ENGLISH- SPEAKING CUSTOMER SERVICE SPECIALIST (US Market/Night Shift At The Office)

JOB RESPONSIBILITIES:
- Resolve client complaints and inquiries within the designated scope.
- Handle emails/calls from customers and company partners.
- Perform additional duties as assigned by management to support departmental and organizational goals.
- Act as a liaison between clients and various internal departments, ensuring seamless communication and resolution of client issues. Adhere to company procedures, guidelines, policies, and cultural standards, maintaining a high level of professionalism in all interactions.
- Advise on the best solutions to address customer issues. Monitor, collect, upload, and process documents provided by customers.
- Conduct customer care calls to customers. Guide and assist customers in understanding the terms and conditions when participating in the company&039;s service.

3/ REQUIREMENTS:

-

Fluency in English (work with customers/partners and banks in the US, work with English 100%, IELTS 7.0 or above/equivalent). Preference given to candidates who are international students from English- speaking countries or have previously lived in the US/UK.
- Minimum 2 years of experience in Customer Service Specialist/Customer Care Specialist/Customer Relationship Specialist/Processor Representative positions or related positions.
- Good communication and negotiation skills.
- Proficient in Microsoft Office.
- Proficient in time management, task progress management, and tight team management in a high- pressure environment.
- Good health condition, and able to work night shifts.
- Ability to thrive in a high- pressure environment and work effectively both independently and in a team.
- Proficiency in meticulous attention and focus on every detail.
- Preference will be given to candidates who:
+ Can start working immediately, attend interviews, and start work promptly.
+ Have previous experience working in banks/financial organizations and possess a solid understanding of customer service practices.
+ Have previously worked with US banks.

High salaries for high performance; Official Salary: 22.000.000 VND + Bonus.

- Work in a foreign- friendly and professional environment.

- Annual regular health check- ups.

- Full participation in social insurance according to government regulations.

- Training on software usage such as CRM, ZOOM as required by the company.
- Competitive salary commensurate with capabilities. Fair evaluation and opportunities for career advancement.
- The company provides all the necessary work equipment.
- Working environment: young, dynamic, productive & speed- focused with various departments and over 60 employees.
- Receive comprehensive training on company processes before starting work- continuous supervision and guidance from management until proficiency is achieved.
- Team building activities and a 13th- month salary based on the company&039;s business performance.
- Separate resting area during lunch break.
- Access to a pantry with free tea, snacks, coffee, noodles, etc., daily. Microwave, refrigerator, hot and cold water dispenser with a view of the city.

Cập nhật gần nhất lúc: 2025-06-30 09:05:05