- Analyze and action against client satisfaction surveys to improve services
- Complete forecasts, plans, and productivity reports and help prepare the departmental budget and financial plans
- Negotiate sales prices within booking guidelines
- Promote teamwork and quality service through daily communication and coordination with other departments
- Build long term relationship with planners and hosts to increase loyalty to the brand
- Meet with each meeting planner daily to debrief on daily events, review consumption, bill and any exceptions to contracted billing and review estimates of final billing
- Enable quality downtime by providing relevant recommendations that will help host and attendees recharge and relax throughout the day
- Enable high productivity whilst maximizing downtime
- At pre- event planning stage consult with meeting planners to optimize all elements of the meeting/ event including space, meeting/break flow, menu and design etc. to improve meeting efficiency
- Interact with outside contacts: guests, vendors, and other contacts as needed
- Drive a great working environment for teams to thrive- linking up departments to create sense of one team
- Conduct banquet and catering facility tours and entertain clients to enhance the guests meeting/banquet experience
- Monitor hotel spend and always look for opportunities to optimize sales whilst minimizing waste
- Recommend or initiate any HR elated actions where needed
- Welcome the group and conduct the 60’ meeting brief prior the start of the meeting/ session
- Offer advice to clients to reduce waste, save energy and have a minimal impact to the environment
- Train colleagues to make sure they deliver with compliance and to the standards we expect
- Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues
- Direct/Manage everyday activity, plan and assign work ensuring you always have the right staffing numbers
- Ensure the whole client experience successful and memorable and act as the brand ambassador and key contact throughout their journey
- Conduct pre- event and post- event meetings with clients and catering colleagues to identify improvements to the guest experience
- Ensure guest safety is a priority with minimal interruptions or problems
- Other ad- hoc duties – unexpected moments when we have to pull together to get a task done May assist with other duties as assigned by management
- Monitor budget and control expenses with a focus on food, beverage, and labour costs….
- Arrange agreed details of meeting/ event e.g. room set- ups, staging, lighting
- Relate to business needs and make sure team prioritizes the things that help our guests get their business done
- Help create the department’s annual budget and the setting of departmental goals
- Raise the awareness and reputation of your hotel and the brand locally
* BENEFITS:
- Rest and relaxation, Home leave allowance
- 24/7 accident insurance• At least 14 annual leave, 2 days off per week
- Other benefits
- Contract 2 years included probation period
- Insurance as labor law
- Relocation, repatriation allowance
- Accommodation, uniform, transportation, and meals are provided
- Service charge as revenue
- Healthcare insurance for personal at least 6 months and for the family after working 2 years
- International working environment, join courses of IHG Group
- Competitive salary
