Executive / Claims Division - Ho Chi Minh City

KEY OUTPUTS:
- To set appropriate reserves within the authorized limit and report to the Managers as required;
- To follow up outstanding claims information and documents with claimants for settling claims;
- To observe accuracy, completeness and timeliness when carrying out daily responsibilities;
- To handle claims of all types under the digital channel. The work base is HCMC but he/she would cover all the digital claims in the country.
- To keep a good communication with customers (internal and external) to achieve a greater customer satisfaction claims service;
- To support handling and adminstrative work related to claims service and E-claims portal;
- To assist the Managers in preparing reports and statistics as required;
- To comply with the Claims Manual, Authority Matrix and Guidelines.
- Contribute to the sales function of the Company:
Keep abreast of development in all classes of insurance in the market in order to identify trends and to formulate and propose plans to safeguard the Company’s competitive position;
Assist in handling claims in a way which will enhance the Company’s image and reputation for services of high speed and efficiency;
Ensure that cases beyond personal authority are preferred correctly with full supporting information and opinion and that the direction of higher authority is supported and implemented without delays.
Be alert to identify sales opportunities in the course of handling claims, and drawing these to the attention of appropriate staff;
- To execute other office tasks as required by the Company

QUALIFICATIONS:
• University graduation;
• Good command of English;
SKILLS/KNOWLEDGE:
• Any expertise in 4.0 related technology is a preference.
• Good soft skills.
• Have time management skills, deploy jobs as plan.
• Analytical and synthetically ability.
• Have good discipline and responsibility
• Effective inter-personal exchange skills is required to create and expand partnership with internal and external customers as well as to influence the way the business partners think, feel or behave.
EXPERIENCE:
• Fresh staff is acceptable;
• Experience in claims service is a preference.

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Cập nhật gần nhất lúc: 2022-01-04 23:14:03