Executive Floor Agent - Lễ tân tầng cao cấp

Perform other reasonable duties assigned by the Management of the Hotel
Exchange foreign currency for inhouse Executive guests, while safeguarding against counterfeit money. To guard against any fraudulent exchange of currency.
Register guests promptly ensuring that they are provided with all the necessary information.
Be responsible for all issue funds, foreign currencies and all collections; in short, for all monies which are handled by a cashier during the shift of a day
Be fully conversant with hotel fire & life safety/emergency procedures
Ensure that all Executive guest information and billing instructions received from reception/reservation are completed.
Ensure daily posting of F&B bills, telephone bills, business center bills, etc. are posted into the Front Office computer system.
Work closely with the Restaurant and Kitchen departments to prepare food and drinks for the Executive Floor dining room. Make sure food is always ready before serving time every day.
Receive meeting booking information from Executive Floor guests and arrange for guest accordingly.
Assigns rooms for arriving guests. Special attention is given to Accor Members, VIP guests, repeat guest with special request.
Check, receive and handover the accuracy of the cash float, guest VAT invoice, miscellaneous vouchers…. To sign for it in the control book and fully responsible for it during the shift.
Ensure all check out guest folio and account’s copies are accompanied by supporting documents, bills, invoices, etc.
Maintain complete knowledge of all food & beverage services, outlets and hotel services/features

Ability to work effectively and contribute in a team
Diploma in Tourism/Hospitality Management
Service oriented with an eye for details
Must be well- presented and professionally groomed at all times
Excellent reading, writing and oral proficiency in English language. Fluently Vietnamese
Good communication and customer contact skills
Minimum 1 year of relevant experience

Ability to contribute to local community and make a difference through our Corporate Social Responsibility activities
Take 2 days off/week
Employee benefit card offering discounted rates in Accor Hotels worldwide
Opportunity to grow within your property and across the world
Develop your talent through learning programs by Academy Accor
100% social insurance payment based on salary from the first day of work

Cập nhật gần nhất lúc: 2024-04-04 20:45:30