Executive Floor Supervisor - Giám sát tầng cao cấp

• Check, receive and handover the accuracy of the cash float, guest VAT invoice, miscellaneous vouchers…. To sign for it in the control book and fully responsible for it during the shift.
• Be fully conversant with hotel fire & life safety/emergency procedures
• Ensure that all Executive guest information and billing instructions received from reception/reservation are completed
• Extend a personal service to the guests, and assist them in all their requirements
• Understand thoroughly and adhere to the Hotel’s policies and procedure, which include credit policies and cash handling responsibility.
• Receive and hold in safe custody all cash payments made by guests till the account is rendered.
• Ensure daily posting of F&B bills, telephone bills, business center bills, etc. are posted into the Front Office computer system.
• Perform other reasonable duties assigned by the Management of the Hotel
• Maintain complete knowledge of all food & beverage services, outlets and hotel services/features
• Assigns rooms for arriving guests. Special attention is given to Accor Members, VIP guests, repeat guest with special request.
• Grow and motivate team members through capability development.
• Work closely with the Restaurant and Kitchen departments to prepare food and drinks for the Executive Floor dining room. Make sure food is always ready before serving time every day.
• Greets all the guests in the courteous and friendly manner
• Ensure all check out guest folio and account’s copies are accompanied by supporting documents, bills, invoices, etc.

• Excellent reading, writing and oral proficiency in English language. Fluently Vietnamese
• Self- motivated and energetic
• Ability to work effectively and contribute in a team
• Good communication and customer contact skills
• Must be well- presented and professionally groomed at all times
• Service oriented with an eye for details
• Diploma in Tourism/Hospitality Management
• Minimum 1 year of relevant experience

Develop your talent through learning programs by Academy Accor
Opportunity to grow within your property and across the world
Ability to contribute to local community and make a difference through our Corporate Social Responsibility activities
100% social insurance payment based on salary from the first day of work
Take 2 days off/week
Employee benefit card offering discounted rates in Accor Hotels worldwide

Cập nhật gần nhất lúc: 2024-08-10 01:35:02