EXECUTIVE HOUSEKEEPER

Monitors the standard of work carried out by contractors engaged by the hotel to ensure that it meets the agreed quality.
Ensures that employees are selected, trained, evaluated and rewarded in compliance with existing employee management system.
Administers the hotels ‘Lost and Found’ system.
Directs and co- ordinates all subordinate housekeeping staff to ensure that all day to day operational matters are handled on time and that guest expectation are met.
Prepares monitors and controls the hotel’s annual Housekeeping budget.
Co- ordinates with Pest Control to make sure all areas of the resort and hotel are under control.
Ensures employee uniforms are in good condition and laundered as per hotel standards.
Co- ordinates with front office to ensure that rooms are serviced and turned down according to guest requirements and vacant rooms are cleaned for new arrivals.
Ensure guest laundry is laundered and delivered as per hotel standards, and guests are billed accordingly.
Prepares duty rosters, vacation plans and schedules and public holiday schedules to ensure efficient use of human resources.
Maintains systems to be able to handle day to day guest requests quickly and efficiently
Oversees inventory control, purchasing, disbursement and control for all aspects of housekeeping operations.
Maintain efficient administration within the department preparing and submitting operational reports on time.
Maintains par stocks for all housekeeping operating equipment and supplies and re- orders as required.
Directs and co- ordinates the minibar operation to ensure that all day to day operational matters are handled on time and guests are billed accordingly.
Monitors the daily servicing of guest rooms, public areas and back of house areas to ensure they conform to requisite standards.
Coaches, counsels, disciplines and develops subordinate employees.
Administers the hotel’s baby- sitting service.
Ensures all hotel linen is in good condition and laundered as per hotel standards.
Co- ordinates all activities of the gardening with landscaping department.

Contributes to the morale and team spirit of the hotel by maintaining effective relationships with hotel colleagues.
Punctuality of cleanliness of guest villas.
Maintains a high standard of personal hygiene, dress, uniform and body language.
Is polite and professional in any situation where the image or reputation of the hotel is represented.
Stays current with developments in the field of Housekeeping, and makes appropriate suggestions and recommendations to the General Manager.
Staff training and development.
Production of timely and accurate information.
Quantity and nature of guest comments and complaints.
Departmental expenditure vs budget.
Interacts with guests actively soliciting their feedback.
Minibar losses/rebates.
Performs any additional duties as directed by the General Manager.
Ensure that all activities are carried out honestly, ethically and within the parameters of Vietnamese Law.
Attends meetings and training as required by the General Manager.
Is fully conversant with all health and safety, fire and emergency procedures.

Free- provided accommodation with full- equipped and modern facilities according to Banyan Group standards (Electric water heater, AC, TV, internet, cable TV).
Free training courses from basic to advance by Banyan Group Academy.
Additional of Service Charge bonus & others attractive allowances.
Young and dynamic working environment.
Free- provided Bao Viet health and accident insurance.
Receiving 100% of salary during probation time.
22 standard working days per month.
Positive career development opportunities.
12 to 14 days annual leave.
Contribution of social insurance, health insurance and unemployment insurance based on total salary (from probation period).
Other attractive bonus policies for encouragement and motivation

Cập nhật gần nhất lúc: 2024-07-16 19:00:03