Executive Housekeeper - Marriott Da Nang Resort & Spa, Non Nuoc Beach Villas

Responsible for the daily shift operations of Housekeeping including villas, public areas and pools. Directs and works with employees to ensure property guestrooms, public space and employee areas are clean and well maintained. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget.
Managing Housekeeping Operations
• Ensures all employees have proper supplies, equipment and uniforms.
• Supervises daily Housekeeping shift operations and ensures compliance with all housekeeping policies, standards and procedures.
• Supervises the property general cleaning schedule.
• Obtains list of rooms to be cleaned immediately and list of prospective check- outs or discharges to prepare work assignments.
• Communicates areas that need attention to staff and follows up to ensure understanding.
• Assists in the ordering of guestroom supplies, cleaning supplies and uniforms.
• Supports and supervises an effective inspection program for all guestrooms and public space.
• Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.
• Inventories stock to ensure adequate supplies.
• Works effectively with the Engineering department on guestroom maintenance needs.
Managing Departmental Costs
• Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.
• Participates in the management of the department’s controllable expenses to achieve or exceed budgeted goals.
• Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.
Ensuring Exceptional Customer Service
• Responds to and handles guest problems and complaints.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
• Strives to improve service performance.
• Empowers employees to provide excellent customer service.
Conducting Human Resources Activities
• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
• Participates in employee progressive discipline procedures.
• Supervises staffing levels to ensure that guest service, operational needs, and financial objectives are met.
• Uses all available on the job training tools to train new room attendants and provide follow- up training as necessary.
• Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.
• Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
• Ensures employees understand expectations and parameters.
• Participates in the employee performance appraisal process, providing feedback as needed.
• Participates as needed in the investigation of employee accidents.
• Observes service behaviors of employees and provides feedback to individuals.

• High school diploma or GED; 2 years’ experience in the housekeeping or related professional area.
OR
• 2- year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

Working 5 days per week- off 2 days per week
Competitive salary and monthly service charge
Follow the government social insurance, health insurance, unemployment insurance
Annual Leaves
24 accident insurance
Join in hotel activities
Training opportunities for career development

Cập nhật gần nhất lúc: 2024-12-06 09:05:02