Executive (Non-marine) / Claims Division

Position: Executive (Non-marine) / Claims Division - Insurance

Job Code: 40715

Responsibility

<Report Line: Deputy Manager of South Division>
<Team Member: 3 - 4 persons>
<Number of Subordinates: 0 persons>
<Products: Insurance>
<Clients: Individual or company>
<Saturday working: No>

*** PURPOSE: NON-MARINE CLAIMS

• Handling and adjusting Non-marine claims in HCMC (Property, Engineering, LOP, Misc).
• Conduct survey as an in-house loss surveyor / adjuster.
• Other jobs as assigned by Management.

*** CONTEXT:

• Non-Marine claims;
• Motor Claims;
• Support for effective salvage and subornation recovery upon settlement.

<Job Responsibilities>

• To handle, adjust and settle Non-marine claims in HCMC;
• To comply with the guidelines of the Claims Manual and to deal with compliance and Internal Audit issues with both external and internal parties;
• To handle claims within authorized limits, check policy coverage and propose for settlement of valid claims;
• To book appropriate reserves within the authorized limit and report to higher levels as required;
• To follow up outstanding claims information and documents and negotiate with claimants for settling of the claims;
• To keep a good communication with customers (internal and external) to achieve a greater customer satisfaction claims service;
• To observe accuracy, completeness and timeliness when carrying out daily responsibilities;
• To assist higher levels in preparing reports, statistics and update the Claims Manual;
• To contribute to the sales function of the Company:

1. Be alert to identify sales opportunities in the course of handling claims, and drawing these to the attention of appropriate staff without delay;
2. Assist in handling claims in a way which will enhance the Company’s image and reputation for services of high speed and efficiency;
3. Keep abreast of development in all classes of insurance in the market in order to identify trends and to formulate and propose plans to safeguard the Company’s competitive position;
4. Ensure that cases beyond personal authority are preferred correctly with full supporting information and opinion and that the direction of higher authority is supported and implemented without delays.

• To execute other office tasks as required by the Company.

- Working Time: 8:00-17:00 (Monday - Friday)

- Monthly Salary: 300–600USD

<Necessary Skill / Experience >

• Graduate with major in Technical or Economics field of study.
•  Fresh or 1+ years of experience in marketing activities or Sales or Sales Admin .
• English business level
• Effective inter-personal exchange skills is required to create and expand partnership with internal and external customers as well as to influence the way the business partners think, feel or behave.
• Analytical and synthetically ability.

<Preferable Requirements>

• Experience as sales in Non life Insurance is preferable.