Job Purpose
The job holder is repsonsible for developing and implementing capability development activities in the Frontline through:
Become a Business Coach
Planning and implementing capacity assessment of Frontline
Developing and implementing training programs (10- 20- 70) for Frontline
Guide/design training materials, including products, programs, and campaign training materials
Designing and managing the construction of job profiles, training roadmaps, career paths, recruitment, appointment guidelines, and capacity asssestment process
Key Accountabilities (1)
Capacity Development
- Design and implement professional training programs for the Frontline under RACI with HR
- Set up and manage the implementation of human resource development programs such as succession planning, reserve director, trainee management...
- The focal point to receive feedback and make suggestions to build, evaluate, and adjust the necessary competency framework, training roadmap for Frontline
- Develop JD, JS for Frontline
- Conduct productivity improvement programs, coaching and mentoring to enhance frontline&039;s productivity and sales
- Capacity development for the Frontline
- Develop and implement a roadmap to narrow capacity GAP, including the planning and training required for the position consistent with business objectives (including management positions in Business Banking Center)
- Coordinate with Human Resources department to monitor and evaluate actual capacity against the competency framework requirements.
Key Accountabilities (2)
Training on customer experience / Product / Solution / Customer Journey
- Other tasks assigned by the management level.
- Generate documents and implement trainings on customer experience / Products / Solutions / The responsive customer journey to ensures that the needs of customers and business are met.
- Develop and implement PDP Personal Development programs, synthesizing, planning training, and annual training budget for the positions of Frontline
- Report periodically and/or at the request of the Chief of Division on the progress of capacity development.
- Implement training and provide professional trainers according to RACI with LnD HR.
- Develop, guide và coordinate the implementation of personnel capacity assessment for recruitment, appointment/rotation to ensure that the capacity is met according to position requirements.
