Export Customer Service Executive (Temp 12M)

Create / Modify bookings for all customers’ request via email / intranet / Mymsc.com / cross booking (including DG/Reefer cargoes/Special GOH, OT)
Follow up latest space situation (both feeder / mother vessel) to avoid exceed FIX – optional spaces
Handle COD / hold / return / re- export request (co- ordinate parties concerning Sales, Freight team, Docs team)
Handle UAC incase POD agent notice to POL (all cases have consult guideline from CS manager how to handle specific case and update both sides shipper and POD agencies on time)
Regular pushing shipper co- ordinate with their consignee clear cargo to avoid DEM / STORAGE basic daily increasing and affect into utilization MSC’s equipment
Collaborate with other departments to ensure the smooth delivery of operations
SOB / EDI / TLA / VGM (incase missing VGM make sure shipper well informed and update on time, avoid No VGM = No LOAD)
Send loading confirmation for VIP clients
Special attention to tender / GVA VIP having commitment spaces / mother vessel voyage
Provide information of vessel details, shipping schedule to shipper
To perform SANCTION booking, follow up latest policies at GVA Website guideline, make sure submit to Proxy Compliance Officer before send booking confirmation to local shipper
Send rollover advice to customers and agents for all trade lines

Key experience & qualifications:

Bachelor&039;s degree in any related majors, preferably in Logistics or equivalent
1- 2 years of direct relevant or similar experience in Customer Service function in shipping or forwarding company

Key competencies & skills:

MS Office applications
Able to work independently and ability to work under pressure
Customer oriented, ability to respond positively and sensitively to the need of customers and follows though queries / transactions effectively and efficiently and reverts to customers without delay
Knowledge portnet, TMS
Team- work skills
Good in English communication, both written and verbal

Laptop, Chế độ bảo hiểm, Du Lịch, Phụ cấp, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương, Công tác phí, Phụ cấp thâm niên, Nghỉ phép năm, CLB thể thao

Cập nhật gần nhất lúc: 2025-10-11 11:05:02