Extended Operation Specialist

Addressing truck breakdowns, arranging hotels when appropriate, etc.
Follow standard operating procedures on late cancellations, addition to tenders, etc.
Use HappyFox ticketing system to enter, maintain and track issues
Answer and address changes to customer demand
Frequent use of Excel to create, maintain and enhance reports e.g. shift change reports – to report what loads were cancelled by customers and what tenders replaced those cancellations
Collaborate with cross functional teams to develop action plans to meet the needs of the company and its customers
Provide professional summaries of customer related information for US ALS team
Use Mercury Gate (Transportation Management System) for tracking history and tendering information
Answer and respond to tracking requests from customers
Develop and maintain professional sales presentations (.ppt, .pdf, etc.) for operations support initiatives
Demonstrate the company’s core and growth values in performance of all job functions
Phase 2 (these will be introduced once the basic functions of this role are mastered): oversee driver- facing tasks like managing call ins, routing activity changes, providing pickup numbers and load updates, etc.

Education:
University graduate, major in Foreign trade or Economics/Logistics management/Transportation.
Experience:
· Local candidates are preferable in Ba Ria Vung Tau province
· Fresh candidate is acceptable, Experience in logistic operation is plus.
Knowledge of:
· Knowledge of Furniture Industry is an advance.
· Knowledge of Import/Export Customs and Shipping Documentation, sales.
· Advanced knowledge/experience in Microsoft Applications (Word, Excel, Outlook 365, Skype).
Skills and Abilities
· Ability to put together tasteful reports and presentations
· Excellent written communication skills (in English); good spoken English a plus
· Excellent time management skills
· Maintain confidentiality
· Strong systems skills
· Work independently as well as in a team environment
· Analytical abilities
· Ability to create basic Excel models and conduct analysis

Chế độ bảo hiểm, Du Lịch, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương

Cập nhật gần nhất lúc: 2024-08-16 04:10:03