F&B Attendant

* Job summary:
- The incumbent is responsible to provide excellent service as set by the department. Ensure that you work to the best of your ability and set an example to other staff. Ensure your standards of personal grooming and hygiene meet those lay down by the resort. Be a member of a team dedicated to providing the best in quality and service.
* Main Responsibilities:
- Be aware of duty of care, and adhere to occupational health and safety legislation, policies and procedures.
- Be familiar with services and facilities provided in the hotel.
- Ensure a high level of cleaning is maintained in your work area.
- Promote the hotel and Amanoi Products and services.
- Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests.
- Initiate action to correct a hazardous situation and notify supervisors/ managers of potential dangers.
- Including names of other restaurant and bars and function rooms in the hotel.
- Communicate with guests in a manner which promotes goodwill, trust and satisfaction.
- Seek opportunities to continually improve guest’s experience.
- Demonstrate effective and appropriate interaction with guests whilst maintaining a professional approach and image.
- Log security incidents and accidents in accordance with hotel requirements.
- Sell the hotel and Amanoi products and services using- selling and suggestive selling techniques.
- Adhere to hotel cleaning and maintenance programs.
- Endeavour to remember guest’s names and address them by their surname.
- Sell and Promote Products and Services.
- Adhere to the hotel’s security and emergency policies and procedures.
- Establish and maintain effective guest relations.
- Ensure guest’s needs and reasonable requests are met.
- Take appropriate action to resolve guest complaints.
- To be empowered to handle special requests and complaints from outlet guests .
- Total knowledge and understanding of Food preparation standard and procedure. Good command of beverage knowledge. Know beverage service well.
- Be familiar with property safety, current first aid and fire emergency procedures.
- Report any guest feedback to the supervisor/manager on duty.
* Benefits:
- Accommodation + 3 meals a day + Laundry service
- Basic salary + fixed SVC (3mil a month) + Incentive bonus after 2 months of probation
- 13th Month salary
- Incentive bonus
- JLT Health care package after 6 months of service
- Full basic salary + full fixed SVC during probation
- Training opportunities with Aman

- Food service experience with general knowledge of restaurant operations preferred.
- Pro- active, honest.
- At least 1 year of experience in related field
- Good English speaking & writing.

Cập nhật gần nhất lúc: 2024-04-03 11:47:24