F&b Attendant (Nhân viên phục vụ)

• Display professional behaviour at all times.
• Ensure that all service procedures are carried out to the standards required.
• Able to recommend other restaurants and city attractions to hotel guests.
• Actively promote the services and facilities of Hilton hotels to guests and suppliers of the hotel.
• Perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace.
• Confidently know the food and beverage menu contents and explain them in detail to guests.
• Contribute ideas and suggestions to enhance operational / environmental procedures in the hotel.
• Confidently know opening hours of all restaurants and hotel outlets.
• Complete checklists on product knowledge.
• Have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues.
• Basic bar and beverage knowledge.
• Make sure all areas are cleaned and maintained in accordance with operating procedures.
• Give guest service the highest priority.
• Smile and greet all guests as they enter and exit the restaurant, even if they are not designated to your section.
• Complete the checklist on preparing the restaurant for service.
• Take personal responsibility for the service experience of all guests in your designated area.
• Carry out any other reasonable duties and responsibilities as assigned.
• Follow- up on any guest questions or queries immediately and if you don’t have the answers, check with your Manager.
• Understand dietary requirements and offer appropriate suggestions.
• Avoid offensive or impolite language.
• Report any accidents / incidents to the Supervisor / Assistant Manager / Manager.
• Familiarize with menu items of all other outlets to recommend guests to other outlets.
• Maintain high customer service focus by approaching your job with the customers always in mind.
• Ask all guest if they would prefer smoking or non- smoking tables and escort them to the table.
• Greet guests with a smile, offer assistance with coats, bags, etc., and introduce yourself.
• Make suggestions on the menu that might suit guests of different nationalities.

• Possess basic knowledge of food and beverage preparation and service of various alcoholic.
• Senior High School education or specialty in Hospitality.
• Good command of English to meet business needs.
• Open minded with an outgoing personality.
• Able to remember, recite and promote the variety of menu items.
• Maintain high team focus by showing cooperation and support to colleagues in the pursuit of team goals.
• Motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve your personal performance.
• Willing to work for long hours and possess a positive attitude
• Flexible and responds quickly and positively to changing requirements including the performance of any tasks requested of you.
• 1- 2 years in a similar position in a 4 / 5- star category hotel.

• 12 Annual Leaves
• Insurance as labor law (apply from starting date)
• Accommodation, uniform, transportation, meals
• Competitive salary
• Pre- opening Service Charge
• Heath Care Insurance (24/7)
• Working hours: 8 hours/ day, 2 days off per week
• Others benefits
• Relocation, home leave ticket, repatriation allowances

Cập nhật gần nhất lúc: 2024-05-21 18:15:04