F&B Captain

- Assist in delivering daily briefings and attends other Food and Beverage meetings as scheduled
- Communicates to his/her superior any difficulties, guest comments and other relevant information
- Assist in developing departmental standards and procedures to promote salesmanship, beverage creativity and profit
- Assist in delivering prepared training sessions in line with a departmental monthly calendar and track progress of the team on a training matrix.
- Prepares for service by ensuring the department’s:
+ Requirements for special occasions are ready
+ Glassware is polished
+ Equipment is sorted and stored
+ Grooming is impeccable and in accordance with personal presentation standards o Equipment is clean
- Carries out effective service by ensuring all staff are aware of their role in:
+ Explaining and up- selling daily beverage specials
+ Using trays and tray jacks effectively
+ Processing food orders accurately
+ Ensuring the bar is clean
+ Ensuring payment methods are handled accurately
+ Ensuring working areas are cleaned and re- set quickly
+ Greeting and seating guests
+ Conversing with Guests in relation to the food and beverage products
+ Quickly taking food and beverage orders
- Carries out effective beverage service by ensuring:
+ Converse with Guests about wine, advising the types and styles of wine, taking wine orders and serving wine
+ Beverages are up- sold and regularly replenished, abiding by responsible alcohol service regulations

- 2 years related experience or an equivalent combination of education and experience. Supervisory experience preferred. Number of employees supervised
- Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local government agency.
- Completion of assigned tasks
- Problem solving and training abilities.
- Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
- Diploma in Hotel Management, Food & Beverage, or related field. Experience
– Direct F&B Hostess / Sommelier / F&B Cashier/ F&B Attendant / Room Service Order Taker / Bar Attendant Indirect NA Key Metrics

Cập nhật gần nhất lúc: 2024-04-03 12:20:30