F&B Captain - Tổ trưởng Ẩm thực

• Assist management to supervise junior team members and casual labour under his/her leadership/section and to ensure that all tasks assigned/required in the outlet are carried out on time and according to instruction and departmental standards
• Supervise and assist in assigned work station’s activities and oversee the operation of outlet in the absence of management
• Up- sell and promote food and beverage offers at every available opportunity in order to maximize sales revenue. Cross sell other dining venue when outlet is full
• Handle guests’ complaints and comments tactfully and efficiently. Report any complaints, incidents or other irregularities to management
• Assist other Food & Beverage outlets with their operations during peak times or when required
• Deliver food & beverage services in accordance to departmental standards and procedures
• Take and record restaurant reservations/cancellations in accordance to departmental standards. Reconfirm reservations through phone calls or email on a daily basis
• Ensure that all food & beverage are served according to service standard

• Up to date with food and beverages trends and best practices
• Ability to spot and resolve problems efficiently
• Guest- oriented and service- minded
• Working knowledge of various computer software programs (MS Office, restaurant management software, POS)
• Degree in food service management or related field

Must have basic English skill

Benefits
• Working 9 hours/ day, 5 days/ week
• Annual staff outing
• Accor Training & Career Development
• Social insurance, medical insurance, unemployment insurance
• Competitive salary & service charge
• 24/7 health care and accident insurance during the term of hotel contract
• 12 annual leave/ year, 1 day leaves of birthday

Cập nhật gần nhất lúc: 2024-06-17 11:50:03