F&B Lead Captain

Communicates with partnering departments and peers to achieve superior customer satisfaction and efficient utilization of manpower and facilities.
Assists with the strategic direction for the departments of responsibility and proactively conveys guidelines for staff that shapes the unparalleled standards expected.
Make certain that areas of accountability are executed in uncompromised levels. Proper utilization of resources is a must.
Seat guests systematically to meet the needs of servers and business volumes. Maximize the use of the facility and staffing.
Oversee facility and equipment in the responsible areas to make sure they are in complete working order.
Ensures all activities performed within the department are in accordance with the company’s business objectives, and established safety and security standards.
Engaging leadership that inspires and empowers the subordinates.
As the guest departs the outlet, thank them for dining with you and extend a sincere invitation to dine with us again.
Produces regular and special reports; maintains required records and files.
Advise manager of shortages, damaged equipment or other problems that need immediate attention.
Seeks new and creative ways of utilizing and selling space.
Must have the ability to be productive for long periods of time.
Handle guest complaints immediately, involve management when needed.
Keep the work environment clean and organized, free of clutter.
Must be able to meet the attendance guidelines of the job and adhere to departmental and company policies.
Provide excellence guest service, while having the ability to predict and exceed the guest’s needs and expectations.
Perform all side works as assigned.
Knowledgeable of all the properties amenities and services, have the ability to make suggestions to promote the property.
Assure a smooth transition during shift change; remain on duty in position until a replacement is present.

One year department experience preferred.
Excellent guest service skills. Ability to respond to handle difficult or stressful situations with tact and diplomacy.
Understanding and appreciation of the concept of luxury and hospitality.
Work well with minimal supervision.
College degree is required.
Microsoft Office knowledge required.
Exceptional and professional communication skills, both oral and written.
Requires a working knowledge of food and beverage services, policies or operations.
Capacity to foster productive relations with peers and assure teamwork is the prevailing way to do business.
Basic leadership, problem- solving and follow up skills.
Must present a well- groomed appearance.
Two – Four years working experience required.
Ability to communicate fluently in the local language of the workplace both verbally and nonverbally. Fluency in English is an advantage

Meal/ Cơm ca
Health checkup/ Khám sức khỏe hang năm
Employee Shuttle Service/ Xe đưa rước
Annual Leave/ Phép năm
Services charges/ Phí dịch vụ
Uniforms/ Đồng phục
Insurance/ Bảo hiểm
Training & Development/ Đào tạo trong nghề

Cập nhật gần nhất lúc: 2025-10-18 13:55:03