F&B Lead Captain

Seeks new and creative ways of utilizing and selling space.
Engaging leadership that inspires and empowers the subordinates.
Produces regular and special reports; maintains required records and files.
Knowledgeable of all the properties amenities and services, have the ability to make suggestions to promote the property.
Oversee facility and equipment in the responsible areas to make sure they are in complete working order.
Advise manager of shortages, damaged equipment or other problems that need immediate attention.
Perform all side works as assigned.
Keep the work environment clean and organized, free of clutter.
Provide excellence guest service, while having the ability to predict and exceed the guest’s needs and expectations.
Assure a smooth transition during shift change; remain on duty in position until a replacement is present.
Must have the ability to be productive for long periods of time.
Ensures all activities performed within the department are in accordance with the company’s business objectives, and established safety and security standards.
Must be able to meet the attendance guidelines of the job and adhere to departmental and company policies.
Handle guest complaints immediately, involve management when needed.
Seat guests systematically to meet the needs of servers and business volumes. Maximize the use of the facility and staffing.
Communicates with partnering departments and peers to achieve superior customer satisfaction and efficient utilization of manpower and facilities.
Assists with the strategic direction for the departments of responsibility and proactively conveys guidelines for staff that shapes the unparalleled standards expected.
As the guest departs the outlet, thank them for dining with you and extend a sincere invitation to dine with us again.
Make certain that areas of accountability are executed in uncompromised levels. Proper utilization of resources is a must.

One year similar position experience required.
Capacity to foster productive relations with peers and assure teamwork is the prevailing way to do business.
Understanding and appreciation of the concept of luxury and hospitality.
Basic leadership, problem- solving and follow up skills.
College degree is required.
Requires a working knowledge of food and beverage services, policies or operations.
Exceptional and professional communication skills, both oral and written.
Work well with minimal supervision.
Two – Four years working experience required.
One year department experience preferred.
Ability to communicate fluently in the local language of the workplace both verbally and nonverbally. Fluency in English is an advantage
Must present a well- groomed appearance.
Microsoft Office knowledge required.
Excellent guest service skills. Ability to respond to handle difficult or stressful situations with tact and diplomacy.

Tip
Uniform
Service Charge
Duty Meal
Accident Insurance 24/7

Cập nhật gần nhất lúc: 2024-06-06 15:35:06