Floor Operation
- Daily checking tenant operation (FOH, BOH, staff) to ensure every tenant follows Mall rules and regulations
- Quickly and effectively coordinating work related to infrastructure or design between tenants and the internal department
- Co- operate with tenants and internal departments (Customer Service, Sales Planning, Sub- contractors) to resolve arising issues quickly and effectively through continuous communication with customers and tenants
- Implement the Shopping Mall promotions from SP team to TOS tenants, follow up and supervise the deployment of tenants
- Daily checking floor, common area operation to Identify defects, hygiene & security issues and coordinate with internal departments to solve them promptly
- Discuss with the operation team to come up with a suitable process for F&B tenants: import & export foods, dispose of trash, delivery activities...
Sales & Marketing
- Organizing monthly events of the F&B category in cooperation with tenants and internal departments
- Operating with tenants to work with other departments on proposing brands’ events and ensuring that the events run smoothly, increase the brand’s image and boost revenue
- Collecting brands’ promotions monthly and supporting posting on Lotte channels (Social page, Website, Kiosk, App, etc.)
- Analyzing each event and promotions’ result to continuously improve
Leasing & Tenants Support
- Support tenants and cooperate with the Facility & Design Team to solve construction and technical issues during the operation
- Building and discussing with tenants about T&C policy; negotiating contracts articles to balance both parties’ benefits
- Preparing and executing lease documents (contract, addendum, minutes...)
- Prepare & confirm the documents related to fitting out (handover, acceptance minutes, fitting- out completion minutes & fitting- out deposit refund, etc.)
- Maintaining partnership with tenants during & after the deal (brands’ BOD, owner...)
- Searching for potential tenants which suitable for MD plan
