F&B Order Taker

Directly involved in the order taking and order placing process while dealing with Guests request and orders, courteously, efficiently, and promptly
Communicate with the kitchen regarding menu questions, the length of wait, recook orders, and product availability.
Approximate delivery time is given to the guest according to this time evaluation system established by the Outlet Manager and the Sous Chef.
Display excellent conversation skills and always selling techniques.
Pay attention to guest orders and know the menu thoroughly. Write down all information’s clearly. Highlight special requests.
Report cleanliness and maintenance issues to the immediate supervisor
Consider the satisfaction of all guests by ensuring prompt, courteous and efficient service always.
Responsible for answering all telephone calls and prioritizing said calls, should have very good telephone etiquettes.
Should have good knowledge of room service menus and ongoing promotion in another F&B outlet.
Should be able to provide recommendations and suggestions to guests upon request.
Have the knowledge and understanding to explain and perform upselling all items offered by the department assigned as well as offering alternatives or suggestions to guests.
Ensures personal grooming according to hotel standards and reports to work on time.
Always demonstrates a positive posture and manner.

Food & Beverage, Barista knowledge, Mixology
Wine and Spirits knowledge
Able to communicate in English
At least 1 year in international hotels in the same position.

- 13th month salary
- Special room rate as per Melia Hotels International policy
- Duty Meals
- Shuttle Bus to pick up associates from Vung Tau & Ba Ria to Melia Ho Tram
- Birthday benefit
- International working environment
- Annual Outing trip
- Attractive salary

Cập nhật gần nhất lúc: 2024-06-05 06:45:03