F&B Reservation Agent

INTERCONTINENTAL DANANG SUN PENINSULA RESORT
Mức lương
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Địa điểm làm việc
Sơn Trà, Đà Nẵng
Kinh nghiệm yêu cầu
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Chi tiết tin tuyển dụng

Mô tả công việc

Job overview

Adhere to local regulations concerning health, safety, or other compliance requirements, as well as brand standards and local policies and procedures.
Dinning reservation agent is responsible for the supervision of restaurant reservation agent, serves as an active, hands- on resource on the reservation system, promote excellent call and service level standards andensure optimal phone coverage.

Guest experience:

Share guest feedback to the supervisor
Drive buggy safely after being certified and be responsible for protecting this asset in good conditions
Perform Services behaviours in daily operation basic towards the guests
Handle guest’s requests, or escalate to higher levels and/or relate departments when need it
Work on projects that will upsell all F&B outlet to from outside guest by creating a guest profile
Process all calls in a prompt, courteous and timely manner while providing excellent customer service.
Monitor calls, track reservation agent’s performance and provide feedback accordingly Process and review individual/team call statistical reports.

Responsible business:

Understand IHG Brand Standard related to your department
Provide guests with all information concerning all the F&B outlets of the hotel
Extend the most courteous and efficient service to guest and always maintain a professional image
Be aware of the procedure concerning hotel emergency procedures
Ensure that all calls are being handle properly
Provide training and instructions on improving telephone handling techniques and services to meet department standards
Recommended changes to these standards
E- mail and Fax correspondence
Daily VIP List
Always maintain on departmental grooming
Reports any faults on the website to marketing team
Co- ordinate special projects as required, such as…
Rotate the roles (cross training) within department when required
Be responsible in protecting the environment such as the trees, the sea, and the special species
Be responsible in keeping our property safe and secure
Daily Booking Report

Yêu cầu công việc

Required Skills

Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly onthe hotel, the brand and the Company.
Able to speak, read and write English

Qualifications

High School

Experience

One year experience preferably in a hotel of similar size and complexity and including supervisory experience or training.

Quyền lợi

HealthCare insurances for loyalty team members
Mandatory insurances in accordance with Vietnamese Law
Shared accommodation (applied for non Danang residents)
Annual leave from 14 days, 2 days off per week
100% salary & service charge in 2 months of probation
Accidental insurance 24/24
Other benefits as per the company/ IHG policies
Provided uniform, duty meal and transportation
IHG brand standard training

Cập nhật gần nhất lúc: 2024-06-29 04:35:03

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Người tìm việc lưu ý:
Bạn đang xem tin F&B Reservation Agent - Mã tin đăng: 4456736. Mọi thông tin liên quan tới tin tuyển dụng này là do người đăng tin đăng tải và chịu trách nhiệm. Chúng tôi luôn cố gắng để có chất lượng thông tin tốt nhất, nhưng chúng tôi không đảm bảo và không chịu trách nhiệm về bất kỳ nội dung nào liên quan tới tin việc làm này. Nếu người tìm việc phát hiện có sai sót hay vấn đề gì xin hãy báo cáo cho chúng tôi
Quy mô: 500 - 1000
Trụ sở: Bai Bac - Son Tra, Đà Nẵng, Việt Nam

Thông tin chung

Ngành nghề
Nhân viên kinh doanh
Cấp bậc
Nhân Viên
Kinh nghiệm yêu cầu
Đang cập nhật
Trình độ yêu cầu
Đang cập nhật
Số lượng cần tuyển
2
Hình thức làm việc
Làm theo ca
Giới tính
Đang cập nhật
Hạn nộp hồ sơ
30/07/2024
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