F&B Reservation Agent

Adhere to local regulations concerning health, safety, or other compliance requirements, as well as brand standards and local policies and procedures.
Dinning reservation agent is responsible for the supervision of restaurant reservation agent, serves as an active, hands- on resource on the reservation system, promote excellent call and service level standards andensure optimal phone coverage.
Job overview
Guest experience:
Drive buggy safely after being certified and be responsible for protecting this asset in good conditions
Handle guest&039;s requests, or escalate to higher levels and/or relate departments when need it
Monitor calls, track reservation agent&039;s performance and provide feedback accordingly Process and review individual/team call statistical reports.
Perform Services behaviours in daily operation basic towards the guests
Work on projects that will upsell all F&B outlet to from outside guest by creating a guest profile
Share guest feedback to the supervisor
Process all calls in a prompt, courteous and timely manner while providing excellent customer service.
Responsible business:
Extend the most courteous and efficient service to guest and always maintain a professional image
Rotate the roles (cross training) within department when required
Be responsible in protecting the environment such as the trees, the sea, and the special species
Recommended changes to these standards
Provide training and instructions on improving telephone handling techniques and services to meet department standards
Daily VIP List
Always maintain on departmental grooming
Understand IHG Brand Standard related to your department
Be aware of the procedure concerning hotel emergency procedures
Daily Booking Report
Provide guests with all information concerning all the F&B outlets of the hotel
Reports any faults on the website to marketing team
Co- ordinate special projects as required, such as...
Be responsible in keeping our property safe and secure
Ensure that all calls are being handle properly
E- mail and Fax correspondence

Required Skills
Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly onthe hotel, the brand and the Company.
Able to speak, read and write English
Qualifications
Experience
High School
One year experience preferably in a hotel of similar size and complexity and including supervisory experience or training.

Provided uniform, duty meal and transportation
Accidental insurance 24/24
Other benefits as per the company/ IHG policies
Annual leave from 14 days, 2 days off per week
Shared accommodation (applied for non Danang residents)
100% salary & service charge in 2 months of probation
Mandatory insurances in accordance with Vietnamese Law
IHG brand standard training
HealthCare insurances for loyalty team members

Cập nhật gần nhất lúc: 2024-07-08 23:20:02