As the Food & Beverage Secretary, you will be responsible for performing the following tasks to the highest standards:
• Arrange team members’ and managers’ discussions on the Employee’s Progress report, translating for team members when necessary.
• Introduce new team members to the Managers concerned, arranging their orientation meeting and fire training sessions.
• Maintain a high customer service focus by approaching your job with the customers always in mind.
• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.
• Attend F&B meetings, keep attendance and write minutes, distributing minutes to all concerned.
• Carry out any other reasonable duties and responsibilities as assigned.
• Type monthly team member attendance lists, mark the attendance report, total split shifts, and record transport allowance and claims, getting your manager’s signature /endorsement and passing these to Accounts for processing.
• Handle team members’ particulars such as inquiries of public holidays, vacation days due to team members and recording of medical records.
• Check timecards, listing the number of days, lateness, absence without permission, medical leave reports, etc.
• Perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace.
• Flexible and responds quickly and positively to changing requirements including the performance of any tasks requested of you.
• Collect mails.
• Arrange Food & Beverage department’s office requisitions such as office materials, food requests, market lists, beverage requests, general storeroom requests such as doilypapers, silver foils, deli shop cake boxes, etc. to ensure sufficient stock.
• Arrange team member uniform requests and accident reports.
• Maintain high team focus by showing cooperation and support to colleagues in the pursuit of team goals.
• Contribute ideas and suggestions to enhance operational / environmental procedures in the hotel.
• Motivated and committed, approaching all tasks with enthusiasm and seize opportunities to learn new skills or knowledge in order to improve personal performance.
• Actively promote the services and facilities of Hilton hotels to guests and suppliers of the hotel.
• Write work orders for all sections of the Food & Beverage department, following- up with the Engineering department on completion of work orders.
• Handle requests brought up by other departments concerning the Food & Beverage department and handling of cake orders.
• Take charge of the filing system at the F&B office and keep all files in a good system.
• Check the weekly duty roster, keeping track of any changes involved with regards to change of shift or personnel on emergency leave such as medical leave or compassionateleave.
• Type and follow- up on six months objectives.
• Prepare the supervisors’ files with daily function sheets and other food and beverage activities held in the hotel for briefings.
• Keep personnel record of all team members, recording their addresses, salaries, status, birthdays, identity card numbers and date of commencement.
• Have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues.
• Type the productivity form pertaining to the number of team member strength in respective sections, overtime hours and number of extra labour involved.
• Write and follow- up on letters and memorandums.
