F&B Supervisor

- Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests
- Always followed your superior direction.
- Adhere to hotel cleaning and maintenance programs
- To be empowered to handle special requests and complains from outlet guests Sell and Promote Products and Services
- Notify your superior or manager immediately of hazards, injuries or equipment damage/breakage assistance needed.
- Adhere to the hotel’s security and emergency policies and procedures
- Demonstrate effective and appropriate interaction with guests whilst maintaining a professional approach and image
- Know, understand and always follow departmental policies and procedures, train and supervise the team member.
- Adhere to your outlet sequence of service.
- Report for work with plenty of time to shower and change into clean and proper uniform, complete with nametag.
- Conduct the briefing in absent of your superior and share the information amongst the team.
- Take appropriate action to resolve guest complaints
- Report any damage or maintenance required to your outlet manager or manager.
- Assist the service staff in case if busy, remember guests are always your priority in any aspect of your work.
- Establish and maintain effective guest relations
- Be familiar with property safety, current first aid and fire emergency procedures
- Ensure a high level of cleaning is maintained in your work area
- To assist and perform any other duties as directed by your outlet manager and F&B manager.
- Be aware of duty of care, and adhere to occupational health and safety legislation, policies and procedures
- Be conversant with resort fire and safety procedure.
- Supervise the team to be able to keep all service areas adequately stocked with necessary equipment both for during and after service hours.
- Log security incidents and accidents in accordance with hotel requirements
- Be familiar with service facilities provided in the hotel.
- Total knowledge and understanding of Food preparation standard and procedure. Good command of beverage knowledge. Well know the beverage service
- Including names of other restaurant and bars and function rooms in the hotel.
- Report any guest feedback to the supervisor/manager on duty
- Checking the Mise- en- place at your area
- Sell the hotel and Amanoi products and services using- selling and suggestive selling techniques
- Initiate action to correct a hazardous situation and notify supervisors/ managers of potential danger
- Promote the hotel and Amanoi Products and services
- Respect all resort property and minimize wastage and breakage of all equipment and supplies and train the staff member to minimize the damage.
- Endeavor to remember guest’s names and address them by their surname.
- Ensure guest needs and reasonable requests are met
- Seek opportunities to continually improve guest service
- When arriving for work at the beginning of your shift, report directly to your superior or manager
- Communication with guests in a manner which promotes goodwill, trust and satisfaction
* Benefits:
- Training opportunities with Aman
- Accommodation + 3 meals a day + Laundry service
- 13th Month salary
- Incentive bonus
- JLT Health care package after 6 months of service
- Full basic salary + full fixed SVC during probation
- Basic salary + fixed SVC (3mil a month) + Incentive bonus after 2 months of probation

- Attention to detail and the ability to multi task are required.
- 1 to 2 years minimum in a similar position required.
- Effective comminucation skills, good time management, excellent guest- services skills.
- Fluent English skills, intelligent appearance.

Cập nhật gần nhất lúc: 2024-04-03 11:53:15