F&B Supervisor - Giám Sát Ẩm Thực

- Deliver food & beverage services in accordance to departmental standards and procedures
- Up- sell and promote food and beverage offers at every available opportunity in order to maximize sales revenue. Cross sell other dining venue when outlet is full
- Apply necessary precautions with regards to the hotel food safety and hygiene standards (HACCP)
- Supervise and assist in assigned work station’s activities and oversee the operation of outlet in the absence of management
- Try to remember individual patron’s names and their preferences to extend a personalized service
- Take and record restaurant reservations/cancellations in accordance to departmental standards. Reconfirm reservations through phone calls or email on a daily basis
- Take food and beverage orders according to guest’s requirements and preferences
- Assist management to supervise junior team members and casual labour under his/her leadership/section and to ensure that all tasks assigned/required in the outlet are carried out on time and according to instruction and departmental standards
- Collect food and beverage supply requisition, ensure that the stock collected is as per requisition
- Coordinate and assist in opening/closing duties and ensure that all settings are completed according to standards and procedures prior to the start of operation
- Assist other Food & Beverage outlets with their operations during peak times or when required
- Ensure that all food & beverage are served according to service standard
- Handle guests’ complaints and comments tactfully and efficiently. Report any complaints, incidents or other irregularities to management
* Other Responsibilities
- Perform other reasonable duties assigned by the Management of the Hotel
- Report for duty on time wearing clean and complete uniform at all times
- Maintain complete knowledge of all food & beverage services, contents & preparation methods, outlets and hotel services/features
- Attend all briefings, meetings and trainings as assigned by management
- Be well versed in hotel fire & life safety/emergency procedures
- Maintain a high standard of personal appearance and hygiene at all times

* Work Location : 52 Bát Sứ, Hoàn Kiếm, Hà Nội

- Minimum 2 years of relevant experience in a similar capacity
- Ability to speak other languages and basic understanding of local languages will be an advantage
- Additional certification(s) in Food & Beverage will be an advantage
- Working knowledge of MS Excel, Word, & PowerPoint Competencies
- Respond professionally, politely, and efficiently to extraordinary requests and complaints from guests.
- Must be well- presented and professionally groomed at all times
- Self- motivated and energetic
- Service oriented with an eye for details
- Ability to work effectively and contribute in a team
- Good reading, writing and oral proficiency in English language
- Good communication and customer contact skills

Cập nhật gần nhất lúc: 2024-04-19 13:50:38