F&B Supervisor - Giám sát Nhà Hàng

• Deliver food & beverage services in accordance to departmental standards and procedures
• Coordinate and assist in opening/closing duties and ensure that all settings are completed according to standards and procedures prior to the start of operation
• Supervise and assist in assigned work station’s activities and oversee the operation of outlet in the absence of management
• Take and record restaurant reservations/cancellations in accordance to departmental standards. Reconfirm reservations through phone calls or email on a daily basis
• Up- sell and promote food and beverage offers at every available opportunity in order to maximize sales revenue. Cross sell other dining venue when outlet is full
• Handle guests’ complaints and comments tactfully and efficiently. Report any complaints, incidents or other irregularities to management
• Take food and beverage orders according to guest’s requirements and preferences
• Apply necessary precautions with regards to the hotel food safety and hygiene standards (HACCP)
• Assist other Food & Beverage outlets with their operations during peak times or when required
• Assist management to supervise junior team members and casual labour under his/her leadership/section and to ensure that all tasks assigned/required in the outlet are carried out on time and according to instruction and departmental standards

• Minimum College education
• Excellent reading, writing and oral proficiency in English and Vietnamese language
• Ability to work well in stressful & high- pressure situations
• Certificate in Food & Beverage will be an advantage
• Service oriented with an eye for details
• Minimum 2 years of relevant experience in a similar capacity
• Good communication and customer contact skills

Ability to contribute to local community and make a difference through our Corporate Social Responsibility activities
Opportunity to grow within your property and across the world
Employee benefit card offering discounted rates in Accor Hotels worldwide
Take 2 days off/week
100% social insurance payment based on salary from the first day of work
Develop your talent through learning programs by Academy Accor

Cập nhật gần nhất lúc: 2024-03-10 12:20:39