F&B Attendant

* Job summary:
- The incumbent is responsible to provide excellent service as set by the department. Ensure that you work to the best of your ability and set an example to other staff. Ensure your standards of personal grooming and hygiene meet those lay down by the resort. Be a member of a team dedicated to providing the best in quality and service.
* Main Responsibilities:
- Including names of other restaurant and bars and function rooms in the hotel.
- Be aware of duty of care, and adhere to occupational health and safety legislation, policies and procedures.
- Be familiar with services and facilities provided in the hotel.
- Demonstrate effective and appropriate interaction with guests whilst maintaining a professional approach and image.
- Ensure guest’s needs and reasonable requests are met.
- Sell and Promote Products and Services.
- Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests.
- Take appropriate action to resolve guest complaints.
- Seek opportunities to continually improve guest’s experience.
- Be familiar with property safety, current first aid and fire emergency procedures.
- Endeavour to remember guest’s names and address them by their surname.
- Sell the hotel and Amanoi products and services using- selling and suggestive selling techniques.
- Promote the hotel and Amanoi Products and services.
- Ensure a high level of cleaning is maintained in your work area.
- Total knowledge and understanding of Food preparation standard and procedure. Good command of beverage knowledge. Know beverage service well.
- Communicate with guests in a manner which promotes goodwill, trust and satisfaction.
- Establish and maintain effective guest relations.
- Adhere to hotel cleaning and maintenance programs.
- Report any guest feedback to the supervisor/manager on duty.
- Initiate action to correct a hazardous situation and notify supervisors/ managers of potential dangers.
- To be empowered to handle special requests and complaints from outlet guests .
- Log security incidents and accidents in accordance with hotel requirements.
- Adhere to the hotel’s security and emergency policies and procedures.
* Benefits:
- 13th Month salary
- Basic salary + fixed SVC (3mil a month) + Incentive bonus after 2 months of probation
- Accommodation + 3 meals a day + Laundry service
- Incentive bonus
- JLT Health care package after 6 months of service
- Training opportunities with Aman
- Full basic salary + full fixed SVC during probation

- Food service experience with general knowledge of restaurant operations preferred.
- Pro- active, honest.
- Good English speaking & writing.
- At least 1 year of experience in related field

Cập nhật gần nhất lúc: 2024-03-15 09:27:49