F&B - Room Service Attendant/

- Conduct customer service according to SOP, such as customer reception, order, food setting, calculation and farewell
- Complete preparations before opening such as checking reservations, arranging backsides, arranging items/linen, and sharing customer information.
- Monitor if the customer&039;s needs/ requests are correctly solved
- Delivering food after kitchen finished
- If necessary, support the work of others in the outlet
- Keep the outlets clean and optimal
- Observe all the regulations of the store and inspect/maintain/supplement supplies
- Minimize customer complaints by responding promptly to customer complaints and requests
- Improve customer service quality through product knowledge learning and customer information acquisition

- Fluent English Skills
- Business standard S / W ability (MS- Office and Opera etc)
- In- depth understanding of cabin related operations (especially room management, room service, H / K)
- Communication skills(Negotiation/Presentation/Speech/Listening)

Cập nhật gần nhất lúc: 2023-12-28 01:15:24