Building Successful Relationships that Generate Sales Opportunities
Promote awareness of brand image internally and externally.
Develop relationships within community to strengthen and expand customer base for sales opportunities.
Develop, coordinate and implement social media initiatives as well as beverage promotional programs.
Build and strengthen relationships with existing and new customers to enable future bookings.
Manage and develop relationships with key internal and external stakeholders.
Work collaboratively with off- property sales channels to ensure sales efforts are coordinated, complementary and not duplicative.
Managing Sales Activities
Develop, implement and execute the revenue and marketing programs for all outlets and room service.
Answer guest questions about property facilities/services (e.g., hours of operation, rates and room types, packages, promotions, entertainment, restaurants, special events).
Participates in entertainment, trade shows, sales calls with members of sales team to acquire new business and/or close on business.
Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott.
Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
Recognize opportunities to up- sell the customer and sell enhancements to create a better Marriott experience or event.
Using Knowledge of Market Trends and Target Customer Information to Maximize Revenue
Gain understanding of the location’s primary target customer and service expectations; serve the customer by understanding their business, business issues and concerns, to offer better business solution.
Close the best opportunities for the location based on market conditions and location needs.
Understand the overall market- competitors’ strengths and weaknesses, economic trends, supply and demand etc. and know how to sell against them.
Identify new business to achieve personal and location revenue goals.
Providing Exceptional Customer Service
Provide excellent customer service consistent with the daily service basics of the company.
Set a positive example for guest relations.
Support the company’s service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience.
Service our customers in order to grow share of the account.
Execute and support the company’s customer service standards.
Interact with guests to obtain feedback on product quality and service levels.
Communication & Working with Others
Support all co- workers and treat them with dignity and respect.
Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one&039;s voice, using the callers&039; name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
Speak to guests and co- workers using clear, appropriate and professional language.
Handle sensitive issues with associates and/or guests with tact, respect, diplomacy, and confidentiality.
Develop and maintain positive and productive working relationships with other associates and departments.
Policies and Procedures
Perform other reasonable job duties as requested.
Protect the privacy and security of guests and coworkers.
Maintain confidentiality of proprietary materials and information.
Follow company and department policies and procedures.
Comply with quality assurance expectations and standards.
