Field Collection Supervisor (Giám sát thu hồi nợ thực địa)

Job Summary:
Collection Supervisors is an integral part of the Collection team and the organization. In this role, Collection Supervisors make a work plan for the months/weeks and manage the activities of their staff while concurrently overseeing activities related to collections and customer service.
Key responsibility:
• Conduct weekly meetings with the team to share information and find the way to make improvements
• Ensure employees comply with the law and general company regulations
• Prepare, manage and monitor the daily, weekly and monthly collection report/action
• Managing each Team’s Field Collection, persuading customers to repay the debt, in order to achieve the company’s goal.
• Check and verify the report of the team leader, ensuring the accuracy, truthfulness and timeliness of the information.
• Contribute to improving work efficiency by proposing change initiatives and improving work processes.
• Train, guide, lead, coach staff relevant policies, procedures, guidelines, collection incentive & scheme and some skills to improve their performance.
• Updating headcount and workload for monitoring portfolio to have forecast about resource and assign appropriate employee according to capacity
• Make a work plan for the months/weeks
• Performs other duties as assigned by line manager
• Support the Team Leader to handle difficult situations and complaints.
• Ensure each Team’s Field Collection results are improved/achieved based on the KPI set
• Report to superiors potential risks and abnormalities and propose appropriate handling and adjustment plans.
• Ensure visiting record by each Field Collector is on time and accurate in the Collection System
• Ability to recruit new and replacement employees.
• Participate in strategic planning, budget management, and development of policies and procedures.
• Report and suspicious cases that are suspected as fraud cases on repayment to the Collection Manager/Branch Head
• Closely monitor and find out any issues related to poor performance of FCs and have plan to solve.

Education background
- College, University graduated, major in Law, Finance, Banking
Minimum Experience
- 02 year of supervisory experience preferred.
Knowledge, Competencies, Skills
- Experience of working in a high- pressure environment and working to tight deadlines.
- Excellent project management and organizational skills.
- Proficiency with MS Office, especially excel is preferred.
- Excellent project management and organizational skills.
- Excellent influencing, negotiation and communication.
- Leadership skills
- Experience and knowledge of Collection processes and best practice.
- Understand the Collection market and assigned location, Civil law knowledge

Chế độ bảo hiểm, Du Lịch, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương

Cập nhật gần nhất lúc: 2023-12-08 15:40:30