Field Service Technician

***Primary Duties & Responsibilities
• Maintaining Bystronic machines at customer sites and repairing electrics, pneumatics and hydraulics
• Installing Bystronic machines at customer sites: ready for start- up according to the Bystronic requirements
• Assembling electric, pneumatic and hydraulic installations
• Completing and communicating required reports such as:
- and installation documentation in the CRM.
- Service reports and support request forms
- customer feedback
• Instructing customers on
• Following and initiating quality improvements per ISO guidelines
- machine safety
- simple maintenance at customer locations
• Any local & additional responsibilities
• Giving the customer technical advice if required
• Requesting spare parts from stock and the respective delivery to the customer
• Being responsible for solving and tracking quality complaint
• Assisting in the consultation of sales and service offers
• Supporting the installation and operation of machines on fares and exhibitions
• Assisting the customer with physical activities (such as loading/unloading equipment)

***Measurable Indicators of Individual Performance
• Yearly defined MBO’s, registered in Success Factors
***Required Personal Skills, Key Behaviors
• Technical knowledge (see skill matrix):
- Ability to understand and read electrical, pneumatic and hydraulic drawings /schematics inde-pendently.
- Basic understanding of
- Ability to differentiate between CNC / PLC, as well as to read/recognize and use the viewer soft-ware of those.
• Safety
• IT/Software: DMS, CRM, LMS & Microsoft Windows
• Trouble shooting
• Mechanical Engineering
• Personal & Interpersonal skills:
- Dealing with uncertain situations: Able to deal with uncertain or ambiguous situation
- Interpersonal savviness: Ability to build and maintain solid working relationships with col-leagues, superiors, and direct reports
- Accommodating to clients: Able to balance client’s and own organization’s needs to make sure that the client is satisfied
- Communication: Able to communicate and explain situation effectively & clearly
- Acts with courage: Will stand up and be counted. Doesn’t shirk from personal responsibility.
- Decides and acts without having the total picture; comfortably handles risk and uncertainty.
- Demonstrate empathy: Understands the client’s problems and concerns and displays a mo-tivation to be helpful
- Level -Headedness/Composure: Remains cool under pressure. Stays calm and even-tempered when handling crises, stressful situations, continuous change, or unexpected de-velopments.
- Develops technical knowledge: Learning agility, learns new things quickly and can apply the knowledge on the job.
- Works well with supervisor: Responds to coaching; honest and respectful of supervisors
- Follows rules & regulations: Understands and follows rules & regulations.
- Honesty & trustworthy: Maintaining the standard of honesty, trustworthiness and integrity all the time.
Staying on task: Spends his/her time and the time of others on what’s important on an efficient way.
• Others (special skill & requirements):
- Readiness to travel approximately 80-90%
- Have a flexible schedule and work overtime or weekends if required
- Driving license
• Value based:
- All interaction with internal/external customers and contacts shall comply with Bystronic values of Openness, Commitment, & Innovation and in accordance with the guidelines of the local legal entity.
***Educational / Professional Qualifications
• Technical school, apprenticeship, college or bachelor degree in electrical or mechanical engineering or related field.
***Work Expereinces
• Work experience of max.1 year of related experience in mechanical engineering, laser cutting/ bending technology preferred.

Premium health and accidental insurance

Competitive package, professional training & coaching

We actively live our corporate values: innovation, openness, and commitment

Cập nhật gần nhất lúc: 2021-08-31 13:42:03