DEPARTMENT: FINANCE, ADMON & TAX
REPORTS TO: DIRECTOR OF OPERATIONS
MISSION: Analyses the P&L of the business units to optimise results and achieve objectives. Performs control
functions within the business unit.
Proposes and supports improvements in their area and other areas of the business unit thanks to their knowledge about the business unit.
OPERATIONS
➢ Consolidate and analyse feedback received from hotels in their area of responsibility about needs and opportunities
➢ Proactively aims to improve profitability in the business unit, detecting synergies and maximising results.
➢ Analyses relevant information (financial or otherwise) from operational departments in order to maximise results.
➢ Directly supervises the Administration and Dry Storage areas of business unit, ensuring compliance with company policies and procedures.
➢ For new hotel openings, implements procedures, manages duties specified in the contract and controls the pre- opening budget.
➢ Advises the business, providing an overall vision to the different departments, supporting them in the decision- making process and identifying opportunities for improvement.
➢ Ensures the correct opening or disaffiliation of business unit the point of view of the Administration and Dry Storage functions.
BUDGET/CLOSE OF ACCOUNTS
➢ Implements the forecasting and reforecasting process with the rest of the executive committee, analysing the evolution of the actual data and future trends as well as developing different scenarios.
➢ Analyses the reason for deviations and supports the implementation of corrective actions in business unit.
➢ Transfers specific local needs regarding the budget to the business unit.
➢ Implements the local close of accounts and reviews the correct implementation of the centralised monthly closure process, ensuring that the results reflect the reality of the business.
➢ Ensures compliance with the budget, detects the causes of any deviations, defines the corrective measures required to minimise the impact and monitors those measures .
➢ Prepare the cost and revenue budgets following the guidelines received.
CONTROL
➢ Supervises and ensures proper internal control.
➢ Safeguards supplier contracts, insurance policies and legal documents for the business unit.
➢ Supervises warehouse management in the business unit.
➢ Receive a monthly copy of cash control reports for hotel and reports on any relevant incident. This is received through MHS or the hotel administration team, depending on whether the hotel is served by MHS.
➢ Assists with internal audits, defining action plans to resolve any incidents reported.
➢ Directly supervises the team that carries out tasks that require a local presence, ensuring the correct delivery of administration and dry storage services in the business unit.
➢ Applies the Hotel Management and Accounting rules, processes and procedures.
➢ Supervises and ensures the optimisation of cost items that affect the results of each hotel.
➢ Assists in external audit processes.
INVESTMENTS
➢ Supervises the progress of works with regard to their cost compared to budget.
➢ Analyses investment requests from business units, preparing Business Cases to determine their viability.
➢ Monitors the projects carried out and investments made within their business units to ensure that the commitments that were made are met.
CORPORATE/FINANCIAL
➢ In managed hotels or joint ventures, provides support in the relationship and in preparing reports for the hotel owners.
➢ Is responsible for an entire country, prepares the annual accounts for the companies and coordinates the external audit process.
➢ He assists in the preparation and monitoring of the cash budget for the business units under their responsibility.
➢ Has joint power of account management together.
TRANSACTIONAL
➢ In hotels that receive a centralised Credit Management service from Hotel Services, monitors the amount pending payment, the service received and compliance with SLAs.
➢ Identifies and proposes improvements to optimise efficiency in their work and in the work done by the administration team under their responsibility.
➢ Monitors processes and compliance with standards and provides constant training for the team under their responsibility.
➢ In other hotels, monitors the payment collection process implemented in the Operations Centre to ensure request for payment and collection within the defined deadlines in order to reduce the average collection period and avoid non- payments.
➢ In hotels that receive a centralised service from MHS, monitors the service received and compliance with SLAs.
REAL ESTATE
➢ Handles the required documentation for (sub)leasing and space leasing contracts, ensuring that all documents in place are valid. Deposits security deposits with the competent body in a timely manner. Invoices the agreed leases, calculating variable rents, scaling such as CPI updates, as well as other expenses that need to be re- invoiced. Follows up in case of non- payment.
ECONOMIC- FINANCIAL
➢ They are responsible for all orders, both for the purchase of materials and for the contracting of services, for their department, as well as for placing and confirming them in accordance with the established procedure.
➢ Participate in the preparation of their department&039;s budget according to the set guidelines.
➢ Ensure compliance with the applicable regulations in the daily processes of their department, which affect the department&039;s performance and internal control.
➢ Periodically, analyse the P&L of their department, review all departmental revenues and expenses, seek to maximise results and identify opportunities for improvement with the support of the Business Partner.
➢ Collaborate on departmental review points during audits and establish action plans to address the reported issues.
➢ Participate in the preparation of projections by providing information on their department.
➢ Control and monitoring of their area’s Operational PAI, respecting the timings set by the company.
➢ They are aware of the hotel’s economic results, as well as the impact of their department on them. Convey detailed information to their team.
➢ Analyse and solve possible incidents that may arise within the department, which are reported through the cash and production control that is carried out daily by the administration department or MHS.
➢ Follow up on the defined budget, ensure compliance with it, and report any deviations that may occur within the department to the Business Partner. Participate in the definition of the necessary corrective measures to minimise negative impacts and monitor them together with the Business Partner.
➢ Analyse the reason for deviations, participate in the definition of corrective actions and promote the implementation of corrective actions within their department.
➢ To ensure the fulfilment of their department’s economic goals while being aware of the hotel’s economic goals, as well as their fulfilment. Convey information to their team, clearly.
HUMAN RESOURCES
➢ Conduct their team’s performance reviews.
➢ Annually review the training plan with the hotel General Management and HR area, in order to propose training actions based on the needs of the team.
➢ Keeping track of the presence of the staff under their command, planning work shifts, absence control, as well as promoting the use of the holiday period by team members.
➢ Be knowledgeable of the sizing ratios and applying the staffing guide defined for their hotel, making proposals for revision when required by the operation.
➢ Manage payroll payments together with HR (overtime, days off, night work, etc.).
➢ Actively participate in the recruitment of their team and its dissemination on social media.
➢ Be knowledgeable of the development plans and tools in Human Resources and promote their use (Melia Home, Melia Listens, Emelia, development plans, Inspiring Opportunities, Graduates Programs, Code of Ethics...).
➢ Ensure the participation of their team in the wellness programmes made available to them.
➢ Inform HR of possible extensions, termination of contracts and any other incident in the performance of their work that could lead to a warning or sanction.
➢ Identify high potential staff and actively participate in the development of their team and trainees (if applicable).
➢ Promote the use of social media following the guidelines established by the company.
➢ Be knowledgeable and analyse the climate results of their department. Design together with the team the action plans and implement them, while ensuring participation in the measurement period.
➢ Ensures, in coordination with HR, the physical delivery of uniformity (depending on the hotel, Housekeeping is in charge of this task), name tag, locker key and PPE to new associates in the team, as well as ensuring their return at the end of the contract.
CUSTOMER EXPERIENCE
➢ Be knowledgeable with the Sensory Architecture established for their areas and ensure compliance with it.
➢ Be knowledgeable of the Brand philosophy, ensuring optimal implementation of the standards, operations and identity manuals that apply to their department.
➢ To ensure the customer experience, personalising their stay, anticipating their needs and exceeding their expectations.
➢ Manage customer incidents, communicating the actions taken to the hotel’s Guest Experience Department.
➢ Be knowledgeable and share with their team the Voice of the Customer goals and ensure their fulfilment, creating and defining improvement plans if necessary.
➢ Be knowledgeable of the hotel&039;s services and facilities as well as the entertainment programme, experiences and events, ensuring that the team has all the information to be able to promote them to guests.
SUSTAINABILITY
➢ Ensure the veracity of the information reported manually through the available tools (Digital Space).
➢ Strengthen the measurement and control of the Sustainability Report and its indicators.
HEALTH & SAFETY// HEALTHY WORKPLACE
➢ Be knowledgeable of the hotel’s evacuation plan.
➢ Ensure compliance with the Occupational Health and Safety Procedures and Instructions.
➢ Assume the responsibilities assigned in the Occupational Health and Safety Management System Manual.
➢ Be knowledgeable of the individual protection equipment in their department and to ensure its correct implementation and use by means of the corresponding training actions. ➢ Verify correct compliance with safety regulations. ➢ Participate in ongoing risk assessment.
➢ Embrace the responsibilities assigned in the Centre&039;s Self- Protection Manual or local equivalent in other countries.
