Financial Literacy & Community Partnership Management Expert

Financial Literacy Programs
· Design and execute financial literacy programs tailored to different customer segments (e.g., first- time borrowers, young professionals, employees of partner corporates).
· Collaborate with Marketing, Product, and Risk teams to align literacy campaigns with business objectives and responsible lending principles.
· Develop content (workshops, digital modules, gamified campaigns) to improve customer understanding of loans, credit cards, BNPL, and overdraft.
Community Partnership Management
· Work closely with Bank- at- Work partners to deliver literacy + employee financial wellness programs.
· Negotiate partnership terms and ensure mutual value creation.
· Identify, engage, and manage partnerships with corporates, educational institutions, NGOs, and government agencies to scale financial literacy outreach.
Customer Engagement & Retention
· Integrate financial literacy modules with FEOL app and loyalty program to drive user engagement.
· Monitor program impact (participation rate, customer knowledge score, retention uplift).
· Leverage partnerships to boost product adoption (e.g., salary advance, BNPL) through education- led initiatives.
Reporting & Governance
· Ensure compliance with internal policies and regulatory requirements related to financial education and community outreach.
· Prepare regular reports on program performance, partner engagement, and impact metrics.

• University degree in Economics, Finance, Marketing, or related fields.
• At least 5 years of experience in personal finance, community development, partnership management, or social media.
• In- depth understanding of digital banking and user financial behavior.
• Ability to design and implement practical programs/activities with a strong community impact orientation.
• Excellent communication, negotiation, and partner management skills.
• Fluent in both written and spoken English.

Chế độ bảo hiểm, Phụ cấp, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Nghỉ phép năm

Cập nhật gần nhất lúc: 2025-10-12 05:55:02