The Attendant is representative of the Palazzo Club (Club). The image portrayed by Attendant directly reflects that of the Club itself, both positive and negative. As a result, Attendant is responsible for ensuring the patron&039;s satisfaction, needs, and wants, as well as being an integral part of the complete &039;entertainment experience.&039;
The Attendant is responsible for providing fast, friendly, and world- class hospitality experience to all guests regardless if they are assigned on an Electronic Table Game (ETG) or a Gaming section.
MAIN TASKS & RESPONSIBILITIES
The overall service needs of the gaming floor. Supports with jackpot pay- outs, exchanging currency, places reserves on slot machines, overseeing and operating table games, and all other guest&039;s needs.
Welcoming & Serving Guest (40%)
Promotes positive customer relations by serving prompt, courteous, and efficient service to all patrons and guests.
Greet; welcome and entice guests upon arrival at the ETG, Slot Machine or assigned section
Provide; explain the operation of an ETG or Slot Machine, on how to use the player game interface and play the game, by observing players for appropriate activity on the assigned table or section.
Provide information about the rules of the game while being assigned to an ETG or gaming section.
Provide F&B service to guests efficiently and courteously.
Ensure the gaming floor clean; tidy; spotless and amicably presented
Ensure amenities are provided adequately and efficiently
Protect company assets and game security using proper policy and procedure.
Perform cash handling transactions such as paying jackpots, tickets, and making currency exchange.
Keeps & interact with Manager & Supervisor informed or share concerns of relevant information relating to all aspects of the game environment, as well as any misconduct or suspicious behavior during the course of gameplay e.g., suspicious guest, guest request, or equipment malfunctions.
Reports emergencies such as intoxicated, annoying, or cheating guests to Supervisor immediately.
Game Conducting (40%)
Operating and overseeing ETG, by creating a lively gaming experience for players through:
• Monitor the action of the games and the players by using the dealer touch screen display located on the table.
• Utilize an electronic touch screen to collect losing or pay winning bets, that automatically identifies each result of the game;
• Maintain and protect the integrity of the gaming machines, assets, and their associated equipment.
• Conduct ETG announcement on the table games;
• Maintain the integrity of the game of all players.
• Check players&039; bets, ensure that every bet is within the maximum and minimum table limits.
Assist with marketing promotions as needed.
Knowledgeable and promoting Club Rewards Program, promotions, and IGT Player interface,
Respond questions, provide information about Palazzo Club programs or events in order to assist, advertise marketing campaigns, and encourage players attendance and participation.
Handle customer disputes quickly and effectively. If unable to resolve the dispute quickly, call the Supervisor.
Customer Service & Marketing Promotion (15%) Inform to guest of continually changing promotional events and services
Record customer complaints and resolve problems to restore and promote good public relations for ultimate customer satisfaction.
Offers guests assistance and explanation the features of the Slot Machine or ETG when necessary, including the IGT Player interface.
Follows alcohol awareness procedures for preventing the intoxication of guests.
Acts with urgency at all times to minimize wait times; maintains a quick and purposeful pace.
Enhance slot entertainment experience by creating a fun, high- energy environment through the celebration of slot wins and building players&039; perception of luck.
Recommend Palazzo Club Rewards Program to players not using a membership card.
Builds relationships and loyalty; learns guests&039; names and preferences, connects with them individually and professionally.
Other tasks – Assigned by Manager (05%)
Perform other reasonable duties as requested by Management.
